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Experienced and technical parts specialist who oversees and participates in all aspects of installer counter sales and service.
Job Responsibility:
Responsible for maximizing installer sales, focusing on market entitlement
Directs activities of all team members assigned to installer service counter, to ensure highest level of customer service
Work with the store manager to ensure proper staffing of ISSs, delivery specialists and support personnel
Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members
Ensures delivery specialists are routed in an efficient manner, maximizing customer service, while minimizing expenses
Works to ensure all commercial customer complaints are handled in a friendly, efficient and satisfactory manner
Ensures delivery vehicles are serviced and maintained according to company standards. Makes sure that all quarterly vehicle inspections are completed on time, accurately and daily mileages are entered into the asset management system
Works with ISS and store management team to make sure all inventory discrepancies are reported and corrected promptly
Oversees installer counter to provide commercial accounts with excellent customer service, working as a team with the sales specialist and territory sales manager (if applicable.)
Makes sure orders, including warranty parts and cores are billed before they leave the store and staged properly
Ensures customers’ new, core and warranty returns are picked up and credited in a timely manner
Audits installer returns for warranty abuse and make sure all returns are tagged/labeled correctly
Works with store manager and credit department to assist with collection of past due accounts
Provides input to store manager, regarding ISS and delivery specialist performance evaluations
Utilizes all relevant company training programs, ensuring all team members under his or her supervision has completed required training courses
Completes routine MVR and driver's license audits on delivery specialists
Requirements:
Leading technical parts specialist, good background in mechanics
Above average communication skills
Nice to have:
Hands-on knowledge of automotive repairs
ASE Certification
Fluency in multiple languages (Spanish is highly desired)
What we offer:
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One