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Hunter Douglas is the world's leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we've defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally. As a member of the Hunter Douglas family of brands, Sunpro embraces a very simple philosophy and day-to-day mission, which is that our success is only the result of the success of our dealers/business partners. Our dealers succeed because we care deeply about them and their reputation. As a result, we ensure that they receive top-quality retractable screens and awnings at a competitive price and the fastest turnaround possible. We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What's yours?
Job Responsibility:
Provide Technical Assistance / Troubleshooting through email, chat, and phone to over 800+ Dealers directly
Track recurring issues and contribute to Ongoing Service Improvements through detailed documentation and feedback
Assist and help Outbound Service Needs to Educate Dealers and Build Relationships
Provide Onsite Installation Training during Dealer Training Events to Educate Dealers
Requirements:
1-3 Years of Customer Service Experience
1-3 Years of Technical Troubleshooting Experience
1-3 Years of Installation Experience
Ability to multitask
Ability to Troubleshoot Technical Inquiries
Field Instillation and Maintenance
Strong Organizational Skills
Team Oriented
Proficiency in Computer Utilization
What we offer:
Generous benefits package including medical, dental, vision
A company culture that prioritizes internal development and professional growth