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Hunter Douglas Logo Hunter Douglas · Customer Service

Installation Support Specialist (Awnings and Screens)

United States, Bradenton Employment contract 21.00 - 28.00 USD / Hour · Job Posted May 29, 2026
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Job Description

The Technical Support Specialist plays a critical role in ensuring customer satisfaction by providing expert assistance through email, chat, and phone. This position serves as a primary point of contact for clients experiencing technical issues, requiring a strong ability to assess, troubleshoot, and resolve problems efficiently. The role demands analytical thinking to track recurring issues and contribute to ongoing service improvements through detailed documentation and feedback.

Job Responsibility

  • Provide Technical Assistance / Troubleshooting through email, chat, and phone to over 800+ Dealers directly Building Relationships
  • Track recurring issues and contribute to Ongoing Service Improvements through detailed documentation and feedback
  • When requested, assist and help Outbound Service Needs to Educate Dealers and Build Relationships
  • Provide Onsite Installation Training during Dealer Training Events to Educate Dealers

Requirements

  • 1-3 Years of Customer Service Experience
  • 1-3 Years of Technical Troubleshooting Experience
  • 1-3 Years of Installation Experience
  • Ability to multitask
  • Ability to Troubleshoot Technical Inquiries
  • Field Instillation and Maintenance
  • Strong Organizational Skills
  • Team Oriented
  • Proficiency in Computer Utilization

What we offer

  • Generous benefits package including medical, dental, vision
  • A company culture that prioritizes internal development and professional growth
  • Time off with pay
  • 401(k) plan with a degree of employer matching
  • Paid sick leave
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