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NATIONAL OnDemand, Inc Logo NATIONAL OnDemand, Inc · IT - Administration

Installation Manager

United States, Columbus Employment contract · Job Posted April 23, 2026
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Job Description

National OnDemand, Inc. is a communications and utilities infrastructure provider delivering service solutions to the Fiber, Wireless, Energy and Technology sectors in the United States. Headquartered in Burlington, North Carolina, the Company provides full turnkey infrastructure solutions – on demand, anywhere across its service footprint and has secured and sustained its current standing in the market through the successful completion of mergers and acquisitions, along with demonstrable, steady organic growth. Installation Managers are responsible for the execution and performance of our field operations. This position will have oversight of our Field Operations Supervisors and Field Technicians. Manager will work in accordance with the organizations office policies and procedures, keeping in mind the overall core values of our company.

Job Responsibility

  • Represent the company and attend client’s meetings with Regional Manager and maintain a great relationship with clients
  • Drive profitability by optimizing profits and controlling expenses
  • Provides technical support, expertise, leadership, and accountability for field team
  • Responsible for recruiting, hiring, retention and training needs for field staff
  • Builds and maintains an effective field operations organization committed to customer and employee satisfaction
  • Supervise performance of field staff and responds to escalated issues in field
  • Communicate senior management directives to field staff and ensure compliance (Safety, etc.)
  • Develops manpower schedules and loading to ensure workload coverage
  • Site Visits to ensure QC of various projects ensure conformance to client specifications and company requirements
  • Follows up on customer satisfaction issues and drives resolution
  • Onsite support & guidance for newer technical staff
  • Serves as safety champion for our company
  • Other duties as required or as assigned by leadership

Requirements

  • High School Diploma or equivalent required
  • 3-5 years of leadership experience
  • Possession of valid state issued driver’s license required
  • Must be able to pass a background check and drug screen
  • Candidates must have a minimum of three years of experience in a related discipline
  • Proven leadership and teamwork skills fostering an inclusive, supportive environment by motivating and developing staff at all levels
  • Critical thinking and analytical skills, including the capacity to identify, assess and prioritize competing interests and needs
  • Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change
  • Ability to coordinate and integrate work across multiple disciplines, complete scheduling, and resource planning activities to drive efficient work processes, identify and manage all operational risks, and enhance customer communication and satisfaction
  • Experience managing multiple locations and leading cross-functional teams
  • Proficient with MS Office Suite (Excel, Outlook, PowerPoint, Project, SharePoint, and Word)
  • Ability to travel to jobsites as needed (overnight travel maybe required for work at remote site projects, meetings, and/or training)
  • Ability to establish and maintain effective working relationships with both internal and external customers
  • Possess excellent verbal, written communication, and follow-up skills
  • Self-motivated with the ability to motivate and influence others
  • Experience with Business and Residential installations to include FTTP/FTTH services

What we offer

  • paid time off (PTO)
  • medical
  • dental
  • vision
  • short- and long-term disability
  • life insurance
  • Employee Assistance Program (EAP)
  • 401(k)
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