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A well-established and growing business is seeking an organised and proactive Installation Coordinator to join its team. This is a varied role that will see you acting as the key point of contact between customers, engineers, and suppliers to ensure installations are planned and delivered efficiently. The successful candidate will be responsible for coordinating installation schedules, communicating with customers, liaising with engineering teams, and ensuring stock is available to meet project deadlines.
Job Responsibility
Schedule and coordinate installation appointments with customers
Liaise with engineering teams to plan and manage installation workloads
Communicate with customers regarding appointments, updates, and project progress
Monitor stock levels and chase suppliers to ensure materials are available when required
Manage installation schedules and resolve any logistical issues
Maintain accurate records and update internal systems
Handle customer enquiries via telephone and email
Support the wider operations team with administrative tasks
Ensure a smooth and professional customer experience from booking through to installation
Requirements
Previous experience within a coordination, scheduling, administration, customer service, or operations role
Strong organisational skills with the ability to prioritise a busy workload
Excellent communication and relationship-building skills
Strong attention to detail and accuracy
Confident using Microsoft Office packages, including Outlook and Excel
Ability to remain calm under pressure and manage multiple tasks simultaneously