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Installation and Service Manager

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Magnetic Shields Ltd

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Location:
United Kingdom , Staplehurst

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a hands-on Installation and Support Manager to lead and develop our global installation and support capability for our MuRoom products and other complex magnetic shielding systems. This role combines technical leadership, project delivery, and customer-facing responsibility, ensuring that all installations are delivered to the highest standards of quality, safety, and customer satisfaction. The successful candidate will manage a team of approximately 6 Installation Technicians, while remaining actively involved in on-site installation, commissioning, and problem-solving activities.

Job Responsibility:

  • Line manage, mentor, and develop a team of Installation Technicians
  • Plan and allocate resources across multiple concurrent installation projects
  • Set clear expectations for workmanship, conduct, and performance
  • Foster a strong team culture aligned with MSL’s values and professionalism
  • Manage customer expectations and deliver world class products globally
  • Lead and participate in the on-site installation of magnetically shielded rooms and systems
  • Ensure installations are completed on time, to specification, and to the highest quality standards
  • Interpret engineering drawings, 3D CAD models, and technical documentation
  • Act as the first level of escalation, resolving issues in real time in partnership with the design teams
  • Be prepared to fly out at short-notice to installation sites to troubleshoot in the field
  • Oversee all aspects of installation including structural framework assembly, shielding layer installation, and ensuring construction to tight tolerances and the highest aesthetic finishes
  • Act as the primary 'face of MSL' during installations
  • Build strong relationships with customers in research institutes, medical facilities, and universities
  • Manage customer expectations and ensure a high level of satisfaction
  • Lead site meetings, progress updates, and handovers
  • Support post-installation activities including troubleshooting and remedial work, and ongoing service and support coordination
  • Provide feedback from site to improve product design and manufacturability
  • Ensure readiness for installation (materials, documentation, logistics)
  • Identify and mitigate risks to installation timelines
  • Work closely with internal teams including Project Management, Mechanical and Electronic Engineering, Production, Packing and shipping
  • Ensure all work complies with relevant country specific health & safety regulations and site-specific requirements
  • Maintain high standards of workmanship, cleanliness, and documentation
  • Contribute to development installation procedures and best practices
  • Maintain installation project documentation including RAMS day-to-date site operations
  • Drive continuous improvement in installation processes, efficiency and repeatability, and quality control and inspection

Requirements:

  • Proven experience in a hands-on installation, engineering, or technical construction role
  • Experience leading or supervising a technical team
  • Strong practical skills with hand tools and power tools
  • Ability to interpret engineering drawings and CAD models
  • Excellent problem-solving ability in real-world, on-site environments
  • Strong communication and interpersonal skills
  • Highly organised with the ability to manage multiple projects
  • Full driving licence and valid passport
  • Professional, customer-facing manner
  • Willingness to travel globally and work away from home for extended periods
  • Willingness to work flexible or unsociable hours when required

Nice to have:

  • Background in mechanical and/or electrical installation/construction
  • Background in sheet metal or precision assembly of complex structures
  • Background in scientific or high-spec technical environments
  • Experience with cleanroom or laboratory installations
  • Experience with electrical or HVAC system integration
  • Experience with sealing/finishing techniques (e.g. silicone, mastic)
  • Understanding of manufacturing processes and engineered products
  • Knowledge of health & safety systems and risk assessments
  • CSCS card (preferably black)
What we offer:
  • Competitive pay
  • Benenden health cover
  • Competitive holiday entitlement
  • Quarterly performance bonuses
  • Comprehensive company sick pay
  • Enhanced pension contributions
  • Cycle-to-work scheme
  • Exclusive discounts portal
  • Double death-in-service cover
  • On-site Mental Health First Aiders
  • Training & development pathways
  • Employee Assistance Programme (EAP)

Additional Information:

Job Posted:
May 16, 2026

Expiration:
June 30, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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