Install Engineer, Internet Services

• Coordinate IS project responsibilities including project organization, technical design, logistics communication, and execution
• Follow and maintain design and wireless best practices and methodologies
• Conduct onsite and remote technical projects such as network infrastructure surveys, designs, installations, and event engineering
• Provide technical training for internal and external users
• Act as technical design lead and level three support
• Consult with internal and external end users on event and network requirements
• Develop and implement network best-practices management and maintenance procedures
• Prepare proposals for hardware, software, and professional services
• Responsible for monitoring and analyzing network performance
• Proactively identify and lead remediation efforts of potential network issues
• Follow incident response management procedures
• Interface as third tier level of support for Network Operations Center
• Responsible for staying current with approved network hardware and software manufactures
• Prepare and deliver training, guides, and formal documentation
• Organize and lead efforts to utilize in-house lab environment for testing

• Bachelor of Computer Science or equivalent job experience
• Preferred Certifications: Cisco CCNA/CCDA/CCNP with Wireless specialties, and other equivalent network and wireless vendors
• At least 3 years of experience within the last 10 years working in a multi-network, multi-protocol Enterprise environment
• 3+ years of Cisco IOS and hardware experience
• 3 + years of experience implementing Wireless (WiFi) 802.11a/b/g/n technologies with vendors such as Cisco/Meraki, Ruckus, HP/Aruba, and Extreme Networks
• Experience with Cisco ACS, Prime/WCS, Solarwinds products, or other network monitoring tools preferred
• Demonstrated proficiency and experience in one or more of the following areas: Routing and Switching, Security, Wireless, Video/Voice
• Strong verbal and written communication skills
• Ability to analyze network performance data to identify trends and potential problems
• Excellent interpersonal skills with a focus on listening and questioning
• Ability to participate as an on-call for level 3 escalation, requiring availability 24 hours a day, 7 days a week
• Ability to demonstrate Encore’s core promises

Experience with Cisco ACS, Prime/WCS, Solarwinds products, or other network monitoring tools

• comprehensive insurance options
• generous PTO
• company-matching 401(k)