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Install Engineer, Internet Services

United States, Schiller Park 85310.00 - 110902.00 USD / Year · Job Posted February 10, 2026
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Job Description

Internet Services (IS) is a service provider organization delivering network services to clients and hoteliers in the hospitality industry. Network services are installed and operated within meeting and guest rooms in hotels and other event facilities. Engineer responsibilities include the design, installation, and support of WAN/LAN, wireless, voice, and video network solutions. Act as a consultant to external clients and internal Encore employees providing expert network and event design and configurations.

Job Responsibility

  • Coordinate IS project responsibilities including project organization, technical design, logistics communication, and execution
  • Follow and maintain design and wireless best practices and methodologies
  • Conduct onsite and remote technical projects such as network infrastructure surveys, designs, installations, and event engineering
  • Provide technical training for internal and external users
  • Act as technical design lead and level three support
  • Consult with internal and external end users on event and network requirements
  • Develop and implement network best-practices management and maintenance procedures
  • Prepare proposals for hardware, software, and professional services
  • Responsible for monitoring and analyzing network performance
  • Proactively identify and lead remediation efforts of potential network issues
  • Follow incident response management procedures
  • Interface as third tier level of support for Network Operations Center
  • Responsible for staying current with approved network hardware and software manufactures
  • Prepare and deliver training, guides, and formal documentation
  • Organize and lead efforts to utilize in-house lab environment for testing

Requirements

  • Bachelor of Computer Science or equivalent job experience
  • Preferred Certifications: Cisco CCNA/CCDA/CCNP with Wireless specialties, and other equivalent network and wireless vendors
  • At least 3 years of experience within the last 10 years working in a multi-network, multi-protocol Enterprise environment
  • 3+ years of Cisco IOS and hardware experience
  • 3 + years of experience implementing Wireless (WiFi) 802.11a/b/g/n technologies with vendors such as Cisco/Meraki, Ruckus, HP/Aruba, and Extreme Networks
  • Experience with Cisco ACS, Prime/WCS, Solarwinds products, or other network monitoring tools preferred
  • Demonstrated proficiency and experience in one or more of the following areas: Routing and Switching, Security, Wireless, Video/Voice
  • Strong verbal and written communication skills
  • Ability to analyze network performance data to identify trends and potential problems
  • Excellent interpersonal skills with a focus on listening and questioning
  • Ability to participate as an on-call for level 3 escalation, requiring availability 24 hours a day, 7 days a week
  • Ability to demonstrate Encore’s core promises

Nice to have

Experience with Cisco ACS, Prime/WCS, Solarwinds products, or other network monitoring tools

What we offer

  • comprehensive insurance options
  • generous PTO
  • company-matching 401(k)

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