Insights Researcher

• Plan and conduct qualitative research (e.g., conduct interviews, field observations, workshops) across employee and customer audiences
• Under the guidance of the strategy design & insights lead, synthesise findings into insights, opportunity areas, and strategic narratives
• Analyse and interpret quantitative and behavioural data to complement qualitative findings
• Contribute to the development of personas, journey maps, and segmentation frameworks
• Translate insights into design or strategic requirements for solution architects and delivery teams
• Collaborate with cross-functional teams
• Document and communicate insights through clear reporting, visual frameworks, and presentations
• Support continuous improvement of research and experience-led practices

• 3 years’ qualitative Researcher experience
• Strong analytical skills
• UX testing experience is a plus but not required
• Exposure to Information Architecture - content structuring and user-centric design
• Excellent communication skills and ability to liaise with a range of stakeholders
• Highly developed written skills (documentation, communications, and presentations)
• Highly organised with a focus on deliverables and able to work to deadlines as required
• Ability to perceive, manage, understand, and reason with emotions, as a team member, when working with others and when identifying the needs of disparate stakeholders with sensitivity
• Ability to adapt and change approaches, solutions and processes when required

UX testing experience

• Flexible work-from-home arrangements embraced
• Equal employment opportunities and diversity-focused workplace