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This position is part of the Leadership Team of the Insights function. The purpose of the Insights function is to 'Enable decision-making rooted in insights that will create growth and sustainable competitive advantages'. As such, we act as a trusted advisor bringing data, insights, and strategic perspectives to senior decision-makers across the organization. The Insights' function consists of 10 people with a foundation in qualitative research, quantitative research, and applied data science. We are group characterized by a deep intellectual curiosity, critical thinking, and a knack for conceptualizing new business opportunities. The Insights team offers ample opportunity to grow intellectually and professionally, with a high degree of exposure to the Hearing Aid organization's most senior stakeholders. And this is while working within a field that's at the forefront of medical technology that helps millions of people live fulfilling lives – despite a hearing loss.
Job Responsibility
Leading insights projects end-to-end (scoping the project, executing the research, and using insights to advise decision-makers). Ensuring the research is relevant for the business, that the research is of a high quality, that the recommendation is clear, and that the project is delivered on scope, time and budget. Succinct communication and managing stakeholders will also be key to succeed.
The specific area of interest for research projects will vary, but the focus will generally be on innovation strategies based on a deep understanding of our customers, users, and the industry we operate within. Most projects will require carrying out primary research, but we will often make use of a third-party research agency (20-40% of projects), which you will then be responsible for managing for your projects.
As part of the Leadership Team you will also be responsible for co-developing the Insights departments' ways-of-working to ensure excellence. This includes new research methodologies, theoretical perspectives, how we collaborate with internal stakeholders, how we build the team, etc.
Approximately 30 travel days a year is to be expected (fieldwork, conferences and team off-sites).
Requirements
+5 years of experience working on insights projects on behalf of senior stakeholders to enable their decision-making and help craft their strategies. Qualitative methods and explorative research should form the foundational part of that work.
A master's degree in social science (e.g. anthropology, sociology, psychology, or political science) will be preferred
Qualitative research skills (participant observation, semi-structured interviews, grounded theory, etc.)
Project management (scope, time, and budget), incl. stakeholder management- and communication skills.
Business acumen (knowing how to build a business case) and strategic thinking (holistic perspective and an understanding of how to build sustainable competitive advantages).
Fluency in English required.
Nice to have
Experience from a Medical Technology company will also be a plus.
A Ph.D. is (naturally) a plus.
A high-enough proficiency to carry out research in additional languages is a significant plus (French, German, Spanish, Chinese, etc.).