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Insights Manager

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AniCura Group

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Location:
Netherlands , Amsterdam

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Salary:

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Job Description:

As the Insights Manager, you will lead the development and delivery of customer and market insights that inform decision-making across MVH Europe. You will take ownership of our insight strategy, manage best-in-class Voice of the Customer tools, and collaborate across markets and with the wider Mars insights community. You’ll turn complex data into compelling, actionable stories that guide strategic choices from customer experience improvements to commercial demand-generation initiatives. This is a high-impact role for someone who loves translating data into meaning, enabling leaders to see trends, anticipate needs, and take smarter actions.

Job Responsibility:

  • Design and deliver the MVH Europe insight strategy, championing customer and market understanding across the business
  • Create a consolidated, reliable source of customer insight, rationalising data sources across markets
  • Transform complex datasets into clear, actionable narratives that influence strategic direction
  • Conduct and manage qualitative and quantitative research, including advanced methods and innovative tools (e.g., AI-driven research)
  • Analyse new and existing datasets to identify trends that inform marketing and demand-generation strategies
  • Produce executive-level reports on customer sentiment and present recommendations to senior leaders
  • Partner with the Data & Analytics team to integrate customer data, survey outputs, and insights into a single view of the customer journey
  • Collaborate with the Marketing organisation to embed customer and market insight into decision-making
  • Manage external research partners and vendors, ensuring projects run on time, on budget, and deliver high-quality outputs

Requirements:

  • Bachelor’s degree in Business, Marketing, Economics, Statistics, Data Analytics, or related field (required)
  • 7+ years in market research, customer insights, or business intelligence
  • Strong technical skills and experience designing, managing, and analysing primary and secondary research—qualitative and quantitative
  • Experience working across multiple European markets
  • Skilled with survey and analytics platforms such as Power BI, Tableau, SPSS
  • Demonstrated ability to translate complex data into clear, actionable insights
  • Experience selecting and implementing Voice of the Customer tools, including NPS and CSAT
  • Strong communication and storytelling skills, with experience engaging senior leaders
  • Fluent in English

Nice to have:

  • Master’s degree or MBA
  • Experience in healthcare, veterinary, or referral-driven industries
What we offer:
  • Join a purpose driven company, where we’re striving to shape the future of veterinary care, together
  • An industry competitive salary and benefits package
  • A stimulating work environment with good opportunities for personal development
  • Freedom to take responsibility and the opportunity to influence
  • Flexible working hours, hybrid working, international, digital work environment
  • Learning and development opportunities
  • The opportunity to cuddle our beloved 4-legged friends in our offices

Additional Information:

Job Posted:
December 18, 2025

Work Type:
Hybrid work
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