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John Lewis & Partners Logo John Lewis & Partners · IT - Software Development

Insight Manager, Analytics

United Kingdom, London Employment contract 62000.00 - 75000.00 GBP / Year · Job Posted June 15, 2026
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Job Description

The Analytics Team is spread right across the Partnership, using advanced analytics to help stakeholders solve problems and make better decisions. As an Insight Manager, Analytics, you will be allocated to a part of the business and be responsible for maximising value from your projects in the Contact Centre area (including those of your direct reports where applicable). You will accomplish that through the application of your technical expertise, appropriate analytical techniques, effective stakeholder management, clear storytelling, recommendations and timely delivery. This is a specialist, hands-on role and you will be expected to lead several significant analytical projects in your business area. We are looking for Partners who are motivated to solve business problems, with curious and pragmatic mindsets. In addition, we are looking for analysts who not only have extensive technical knowledge, but who also have the ability to apply those skills in a practical and time sensitive way with great communication.

Job Responsibility

  • Engage stakeholders to maximise value and improve decision making through your own and your team’s projects
  • Be responsible for the timely delivery, impact and quality of your team’s output
  • Proactively identify opportunities and champion the use of analytics in your stakeholder area
  • Lead multi-stream projects, managing stakeholders and delivering recommendations
  • Have a good understanding of your stakeholders’ commercial strategies and goals
  • Develop good relationships with stakeholders and become an extension of their team
  • Triangulate recommendations with other sources e.g. Research and Insight
  • Manipulate, analyse, build models and draw conclusions from large data sets to impact decision making
  • Support your team to define the right methodologies for projects
  • Ensure your own and your team’s output is clear and impactful e.g. visualisations, slides, presentations
  • Use visualisation tools to automate and increase efficiency
  • Promote a self-serve culture across your stakeholder area
  • Be an active contributor to the DI&A team and the analytics Profession
  • Understand and engage other parts of DI&A as necessary
  • Ensure that all work complies with the General Data Protection Regulation (GDPR) and adhere to all Partnership risk management and data privacy and security policies
  • Invest in your personal and professional development utilising the opportunities available to you
  • Demonstrate a flexible approach to working, joining projects as needed and/or supporting colleagues to secure the success of those projects
  • Actively share the responsibilities of ownership and support Partners and colleagues to have a voice in our business.

Requirements

  • Relevant qualification in a numerate discipline e.g. maths/stats/data science/science or similar
  • Significant experience with SQL
  • Significant experience with Python / R
  • Significant experience in an analytics team applying advanced techniques
  • Experience with visualisation software (Tableau / Power BI)
  • Experience of driving business value from analytics.

Nice to have

  • Experience of managing analysts and building their capability
  • Experience of building strong relationships with senior stakeholders
  • Experience of influencing decision makers
  • Experience of working alongside other Insight teams
  • Experience working within Contact Centre analytics.

What we offer

  • Leisure Learning: Enjoy learning a new skill or hobby even more by claiming up to £200 towards certain tutored courses
  • Partner Discount: 25% off at John Lewis and 20% at Waitrose
  • Clubs & Societies: From arts & crafts to fishing, from skiing to running, we have so many clubs and societies bringing Partners with shared interests together
  • Holiday & Leave: Enjoy a generous holiday provision
  • Pension & Life Assurance: Secure your future with our comprehensive pension scheme and life assurance
  • Exclusive Hotels: Recharge and reconnect at our exclusive Partnership hotels in locations across the UK!
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