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Do you have a natural flair for B2B customer service and an exceptional thirst for learning? Would you like to become an expert in a booming technical field without necessarily having prior experience in this sector? Our client, a leader in the distribution industry, is currently seeking an Inside Technical Representative HVAC to join their elite team in Longueuil. If you are curious and have a solid background in professional sales or customer service, we will provide all the technical training you need to succeed.
Job Responsibility:
Provide top-tier advisory service to a B2B clientele of specialized contractors
Learn and master the technical specifications of HVAC (heating, ventilation, and air conditioning) products to effectively guide customers
Handle incoming calls, prepare detailed quotes, and ensure accurate order entry
Collaborate with team members and outside sales representatives to ensure exemplary customer satisfaction
Requirements:
Proven experience in B2B customer service or inside sales
Strong learning ability and a natural curiosity for technical products
Excellent communication skills and a professional phone manner
Functional bilingualism to effectively interact with a diverse clientele
Positive attitude, team player, and a desire to build a long-term career
Nice to have:
Previous HVAC experience
What we offer:
Annual bonus plan of up to 4% of your salary
Comprehensive group insurance starting from day one (Day 1)
Pension plan with employer contributions of up to 5.25%
3 weeks of vacation from the start, plus 6 sick days
Paid birthday off and a paid volunteer program
The opportunity to work at the highest-performing branch in Canada, located in Longueuil