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We are looking for an Inside Sales team member for a long-term Contract position based in Tacoma, Washington. This role will lead a small customer-facing team in an industrial supply environment, balancing day-to-day service, sales support, and staff development. The ideal candidate brings strong communication, sound judgment, and confidence using computer systems while helping maintain smooth operations across the shop and sales floor.
Job Responsibility
Lead and support the customer service and inside sales team, providing daily guidance, coaching, and accountability
Welcome walk-in customers, understand their needs, and help match them with appropriate products and solutions
Oversee order processing, payment handling, and related documentation to ensure accuracy and timeliness
Step in on specialized, large, or more detailed customer requests to help move orders through successfully
Train team members on workflows, service expectations, and system usage, including onboarding support for new hires
Coordinate with purchasing, warehouse, accounting, and sales staff to keep order activity organized and on schedule
Monitor the showroom and sales area to maintain a clean, stocked, and well-organized customer environment
Review pricing, product displays, and selected inventory counts to help maintain accuracy and consistency
Assist with pulling, packing, and final order checks during high-volume periods to support on-time fulfillment
Requirements
Previous experience supervising or leading customer service, inside sales, or showroom teams
Strong customer account management skills with the ability to communicate clearly in person and by phone
Comfortable using business software and learning new systems quickly
experience with Odoo is helpful but not required
Solid computer skills, including order entry, documentation, and general administrative tasks
Ability to manage multiple priorities, support job scheduling needs, and keep work organized in a fast-paced setting
Background in industrial, automotive, construction, or related supply environments is preferred
Experience training employees and reinforcing service standards, accuracy, and teamwork