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Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too. In this role, you will play a pivotal part in driving sales while providing exceptional customer support. This is an excellent opportunity for a motivated individual who thrives on achieving targets, solving problems, and building lasting customer relationships. Opportunities are available in both Gasketed Plate Heat Exchangers and Separators. For this position we have 2 open positions. This is a position located in Kenosha, WI or Greenwood, IN, or open to be remote.
Job Responsibility:
Identify and qualify leads through inbound and outbound activities, including calls, emails, and online inquiries
Maintain an up-to-date and organized CRM with accurate lead and customer information
Proactively contact prospective customers to promote products/services and close sales
Develop tailored sales pitches and proposals to meet customer needs
Track and manage the sales pipeline to ensure consistent progress toward monthly and quarterly sales goals
Collaborate with the sales team to refine strategies and achieve revenue objectives
Identify opportunities to upsell or cross-sell additional products or services to existing customers
Educate customers on new offerings, features, and solutions
Serve as the first point of contact for customer inquiries, providing timely and effective solutions to issues
Escalate complex cases to appropriate teams and ensure follow-through until resolution
Guide new customers through the onboarding process, ensuring they are fully equipped to use products/services
Conduct product demonstrations and training sessions, as needed
Build and maintain strong relationships with customers by proactively addressing their needs
Collect and analyze feedback to continuously improve customer experience
Maintain accurate records of customer interactions, including issues resolved and recommendations provided
Prepare regular reports on support trends, customer satisfaction, and sales performance
Requirements:
Bachelor’s degree in Business, Marketing, Communications, or a related field preferred or equivalent work experience
2+ years of experience in inside sales, customer service, or a similar role
Proven track record of meeting or exceeding sales targets
Proficiency in CRM tools (e.g., Salesforce, Microsoft) and Microsoft Office Suite
Strong interpersonal and communication skills (written and verbal)
Ability to build rapport and maintain positive customer relationships
Excellent problem-solving skills with a customer-first mindset
Strong organizational skills and ability to manage multiple tasks simultaneously
Adaptability to work independently and collaboratively in a fast-paced environment