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AFS Trans Co · Sales

Inside sales

· Job Posted February 20, 2026
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Job Description

To deliver industry leading customer service, building customer loyalty, leading to sales growth. An Inside sales rep plays a fundamental role in being the front-line sales contact for phone calls and email inquiries. You must be comfortable being the first point of contact for all customer sales and customer issues. A person who would be best suited for this position will be professional, friendly, and confident in themselves, have an ear for opportunity, the ability to learn and understand the technical aspects of Supply Chain Logistics. Must be confident in technology, the use of our computer system, apps, and websites. You must be a person who strives for customer service excellence.

Job Responsibility

  • Provide a warm greeting to our inbound leads through phone, email and video conference calls
  • Answer incoming calls in a prompt professional manner
  • Process email communications in a professional and timely fashion
  • Route qualified opportunities to the appropriate or Sales Rep for further development and closure
  • Accurately enter touch points and transactions in our Customer Relations and Transport Management software system.
  • Provide quotes and follow up on those quotes
  • Deal with customer complaints and issues in a prompt, friendly and professional manner, bringing the issue to the appropriate decision maker to rectify the issue.
  • Filing paperwork
  • Be of general help

Requirements

  • Minimum of two years of customer service/sales experience, preferable within the Transport Industry
  • Minimum of two years’ experience taking inbound calls and processing orders
  • Post-secondary education preferred. Work experience will be considered in lieu of postsecondary education
  • Proficient with computer data entry, windows, use of websites and apps
  • Strong communication skills both written and oral
  • Strong Customer Service skills
  • Ability to work quickly and accurately under pressure
  • Able to multi-task
  • Able to build relationship and loyalty with customers
  • Organized and detail orientated
  • Strong time management skills
  • An internal drive to succeed

What we offer

  • Competitive salary and benefits package.
  • Opportunities for professional growth and advancement within a dynamic and growing company.
  • A collaborative and supportive work environment that values teamwork and encourages creativity and innovation.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • The chance to be part of a company dedicated to delivering exceptional service and driving success in the transportation industry.
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