Inside Sales Support

• Work with customer service manager and leaders to ensure proper customer service is being delivered
• Communicate and coordinate with internal departments
• Partner with the sales team to meet and exceed customer’s service expectations
• Provide feedback to the company regarding service failures or customer concerns
• Assist customers with questions and concerns while providing accurate answers and responses
• Inform potential/existing customers about products and services
• Handle returns or complaints while recording details of inquiries, comments or complaints
• Provide timely and accurate information to incoming customer order status and product knowledge requests
• Process customer orders, changes, and returns according to established department policies and procedures
• Provide pricing and delivery information

• 6 months’ prior customer service experience preferred
• Knowledge of window products, window quoting systems, and AS400 is a plus
• Excellent verbal and written communication skills with emphasis on professionalism
• Proficient in Microsoft Outlook, Word, and Excel
• High regard for accuracy
• Dependable, self-motivated, and organized

Knowledge of window products, window quoting systems, and AS400 is a plus

• We train and promote from within
• Excellent low-cost health benefits
• Retirement plan with employer-paid contributions
• Paid vacation and 10 holidays
• full Health Benefits Plan (including medical, dental, and vision) with low-cost premiums
• a 401(k) with Company Match
• additional Retirement Contributions
• company-paid Life Insurance