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Are you a dynamic leader with a passion for factory automation and industrial distribution? Are you looking to make a significant impact by mentoring a growing team while staying connected to the technical world of pneumatics and electrical components? Our recruiters at Randstad Professional are experts in the sales landscape, and we are currently seeking an experienced Inside Sales Supervisor to lead a dedicated team at our client's head office in Mississauga. As an Inside Sales Supervisor, you will be the cornerstone of the Mississauga branch’s internal operations. Unlike a standard management role, this position requires a 'hands-on' leader who enjoys coaching a young, ambitious team. You will be responsible for navigating diverse personalities, fostering a professional yet supportive culture, and ensuring that the Mississauga Distribution Center maintains its reputation for excellence. If you are a professional who thrives in a business-casual environment where the owners know your name and your career growth is a priority, this Inside Sales Supervisor opportunity is for you. ... You must be a master of conflict resolution and mentorship. You will oversee the daily flow of the office, managing everything from high-profile vendor interactions to helping the warehouse during peak periods. Our client prioritizes quality over quantity; therefore, you will use KPIs not as a hammer, but as a diagnostic tool to identify training needs and ensure a healthy workload for your staff. This role is perfect for a leader who understands that in industrial distribution, technical knowledge is the foundation of effective leadership.
Job Responsibility:
Conduct regular coaching sessions and provide positive micromanagement to help a young team develop their industry expertise
Monitor team performance using KPIs to identify process improvements, response time issues, and workload distribution
Handle personnel management tasks including vacation scheduling, sick day tracking, and annual performance reviews
Manage daily margin reports and lead continuous improvement initiatives to streamline internal sales processes
Foster a collaborative one team culture, occasionally supporting the Distribution Center during high-volume periods
Act as a point of contact for high-profile vendors and corporate visitors attending meetings at the Mississauga head office
Requirements:
3 to 5 years of supervisory or team lead experience in a professional environment with strong conflict resolution capabilities and the maturity to handle tough conversations in a motivating light
Essential industry experience in factory automation, pneumatics, or electrical distribution
Solid understanding of the industrial distribution sector and the importance of supply chain deliverables
Previous experience managing an inside sales or customer service team is highly preferred
Must be comfortable working 100% on-site at the Mississauga head office
Familiarity with ERP and CRM tools is an asset
Nice to have:
Familiarity with ERP and CRM tools is an asset
What we offer:
Competitive salary range of $65,000 to $70,000 per year, with flexibility for highly qualified candidates
Annual company-wide performance bonus and yearly salary adjustments every spring
Comprehensive benefits package including 100% medication insurance coverage starting after 3 months
Group RRSP program with a 2% employer match
3 weeks of vacation and paid sick days
Significant advancement opportunities at both the branch and national levels within a growing, Canada-wide organization