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This role is in support of Cencora's secondary distribution services in the US marketed through our SmartSource business. Under supervision of the Inside Sales Supervisor, the Inside Sales Specialist is responsible for executing a variety of outbound Inside Sales calls to established customers and prospects in the independent, retail and chain business segments. This includes new business development, territory and pipeline management and selling products and promotions to expand and retain existing business. The ideal candidate is a self-motivated hunter driven to win new business and grow existing customers revenue.
Job Responsibility:
Conducts outbound telesales calls to targeted groups of customer accounts
Develops and maintains strong customer relationships with an assigned group of customer accounts
Conducts prospecting calls to recruit customers interested in doing business with the Company
Accesses inventory and order entry platform to assist customers with product needs
Participates in daily team huddles and role-play business scenarios
Enters and maintains integrity of data in company CRM software programs
Complies with all appropriate policies, procedures, safety rules and regulations
Supports the Inside Sales Team and performs related duties as assigned
Meets performance standards including call productivity, account coverage, new business development, customer retention, sales growth and collection of competitive data
Requirements:
1-2 years of experience (could include internship) of selling to customers in a commission-based environment (not customer service)
Exposure to fields such as business administration, accountancy, sales and marketing
Hunter mentality with the drive to continually seek out business
Strong interpersonal skills
ability to make personal connections with customers
Articulate and courteous phone manner
ability to actively listen to others
Good mathematical skills
Good decision-making skills
Strong time management skills
ability to manage multiple tasks without sacrificing quality or timeliness of work
Ability to work effectively in a team environment
Strong organizational skills
attention to detail
Good computer skills
Microsoft Word, Excel, and CRM experience
What we offer:
medical
dental
vision care
comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
support for working families
backup dependent care
adoption assistance
infertility coverage
family building support
behavioral health solutions
paid parental leave
paid caregiver leave
variety of training programs
professional development resources
opportunities to participate in mentorship programs