Inside Sales Specialist

• Manage day-to-day customer support activities, responding to questions related to orders, delivery timing, pricing records, shipment details, and product-related requests.
• Enter and maintain sales orders with a high level of accuracy, resolving missing information and confirming order details before final processing.
• Confirm quoted lead times with internal partners such as planning, purchasing, and other operational teams, then communicate any updates or changes clearly to customers.
• Arrange technical review discussions when special product specifications or non-standard requirements need clarification before an order is released.
• Monitor open orders and expedite as needed by sharing status updates, alerting customers to schedule changes, and exploring practical options to help meet required delivery dates.
• Process order revisions, cancellations, and related account updates while ensuring customers receive timely confirmation of any approved changes.
• Review return requests, debit memos, and credit adjustments for accuracy and policy compliance, then route documentation for appropriate approval.
• Prepare customer quotations, track activity through follow-up, and support opportunities through completion in coordination with sales and service teams.
• Coordinate customer-required source inspections with quality personnel and provide product application guidance to help align solutions with customer needs.
• Support continuous improvement efforts, follow export compliance requirements, and assist field sales teams and regional service centers as business needs require.

• At least 2 years of experience in inside sales, sales support, customer service, or a related manufacturing environment.
• Strong written and verbal communication skills with the ability to provide clear updates to customers and internal stakeholders.
• Excellent organizational skills and the ability to manage multiple priorities with accuracy and follow-through.
• Demonstrated ability to work independently while also contributing effectively within a team-oriented setting.
• Flexibility to adjust to changing customer demands, shifting priorities, and fast-moving business needs.
• Proficiency with standard business software, including email, Microsoft Office applications, and computer-based order management tasks.
• A dependable work ethic and strong attention to detail in handling orders, documentation, and customer requests.
• Additional language capabilities are helpful and considered a plus.

Additional language capabilities

• Medical, vision, dental, and life and disability insurance
• enrollment in company 401(k) plan