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We are looking for a motivated Inside Sales Representative to join our team in Charlotte, North Carolina. In this Contract to permanent role, you will play a vital part in delivering exceptional customer service while driving sales growth in the retail furniture industry. This position offers an exciting opportunity to contribute to various aspects of sales operations, customer support, and team collaboration.
Job Responsibility:
Foster a positive and detail-oriented atmosphere by maintaining a results-driven attitude when interacting with customers and colleagues
Develop a thorough understanding of website functionalities and product details to deliver superior customer service and sales expertise
Address customer inquiries and sales-related issues independently, escalating matters to management only when necessary
Regularly monitor and respond to voicemail messages to ensure timely communication and resolution
Collaborate with customers, delivery services, and field technicians to resolve service issues efficiently and cost-effectively
Support departments such as Accounting, Marketing, Operations, and Sales by assisting with urgent or time-sensitive projects
Accurately process daily online orders and ensure swatch kits are prepared and mailed promptly
Help Accounting with shipping vendor quote comparisons to identify the most cost-effective options for orders
Assist in entering furniture orders into the internal system when required
Contribute to team efforts by offering assistance with critical tasks, including filing and other administrative duties as needed
Requirements:
Proven experience in inside sales or customer service roles
Strong ability to maximize sales opportunities and achieve revenue targets
Familiarity with retail buying and an understanding of the furniture industry is preferred
Excellent communication skills to effectively engage with customers and team members
Proficiency in using sales systems and tools to manage orders and customer interactions
Organizational skills to handle multiple tasks and prioritize efficiently
Ability to work independently and demonstrate initiative in problem-solving
A collaborative mindset with a willingness to support team members in various tasks
What we offer:
medical, vision, dental, and life and disability insurance