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Inside Sales Representative

United States, Noblesville · Job Posted April 15, 2026
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Job Description

The Virtual Sales Representative (VSR) is responsible for managing an assigned book of business and serving as the primary point of contact for existing customers in a remote capacity. This is a “protect and retain” role focused on nurturing relationships, maintaining account satisfaction, and ensuring continued business growth within a defined portfolio. The VSR will leverage virtual sales tools, webinars, and learning systems to engage accounts and drive retention while identifying opportunities for upselling and cross-selling when appropriate. This role plays a key part in Valvoline’s customer experience strategy—protecting existing business, ensuring continuity, and laying the foundation for future outside sales opportunities.

Job Responsibility

  • Manage an assigned book of business
  • act as the main point of contact for customers within your portfolio
  • Ensure high customer satisfaction and retention through proactive engagement and problem resolution
  • Communicate primarily through phone, email, and digital channels
  • Some physical store visits as needed
  • If issues arise “in-store,” collaborate with the Region Manager to ensure quick resolution
  • Protect existing revenue while identifying opportunities for growth within the assigned accounts
  • Utilize CRM systems to manage customer interactions, record activities, and track performance metrics
  • Regularly use Learning Management Systems (LMS), webinars, and Valvoline Certification (V-Cert) classes to stay informed on product knowledge and sales best practices
  • Work closely with outside sales, marketing, and customer service to align customer retention and growth strategies
  • Participate in occasional outbound prospecting initiatives at the direction of sales leadership

Requirements

  • 1–3 years of customer service, inside sales, or outside sales experience preferred
  • Strong verbal and written communication skills
  • Excellent organizational and multitasking abilities
  • Computer proficiency
  • CRM experience preferred
  • High school diploma required
  • Bachelor’s degree preferred
  • Must be authorized to work in the United States

Nice to have

  • Competitive: Driven to exceed goals and deliver measurable results
  • Humble: Team-oriented and open to feedback
  • Hungry: Motivated to learn, grow, and take initiative
  • Smart: Strong interpersonal intelligence and problem-solving skills
  • Future-Focused: Interested in building a pipeline toward potential outside sales opportunities

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