Inside Sales Representative

• Manage team assignments, filing important documents, and communicating relevant information to sales and operations
• Phone Support-Respond to Incoming Sales Calls in a timely manner as well as back up for main RSI mainline
• Respond and forward complaints to appropriate personnel to assist clients with needs
• Record all phone conversations and customer correspondence in Connectwise
• Act as liaison between Internal and External clients and appropriate departments (Sales, Operations, Technical Services, etc.)
• Create quotations & Submit Deal Registrations for various Manufacturers in a professional manner while adhering to our SLAs, including a detailed description of the product and delivery times
• Quote Request assignments to appropriate Inside Sales Reps
• Handle the processing of all Purchase Orders with accuracy and timeliness by working with our purchasing team and verifying all needed information to complete the order as requested
• Sends out Customer Confirmations for Orders
• Inform clients of unforeseen delays, problems, or back-ordered items
• Assists Outside Sales with Tracking for quotes and orders or moves to the appropriate department for assistance
• Submit and create quotations in a professional manner, including a detailed description of product and delivery times
• CRM Administration and updating as needed
• Provides Administrative Support to Inside Sales, Outside Sales and Executive Team as needed
• Participates in company meetings and trainings
• Assist with process generation for team efficiencies
• Onboarding needs/inside sales manual updates as needed
• Support team to assist with marketing events in the territory
• Work closely with marketing and Outside Sales Team
• Proactively prospect for new business
• Generate Attendees for Marketing Events
• Follow-up on leads from Trade Shows, Marketing Campaigns, and Online Inquiries
• Follow up on Manufacturer Direct Lead
• Generate new opportunities within the existing house and outside accounts
• Maintain necessary prospect and forecast information in CRM
• Cold Calling to farm new opportunities
• Continue to build and Maintain relevant/assigned Technical & Sales Training Certifications for various MFGs that RSI Partners with for to strengthen your Technical aptitude and gain overall knowledge to assist our internal and external clients.
• Participate in Pre-Sales Calls that are conducted by a Technical Solutions Rep 1, Technical Solutions Rep 2, and/or the Lead Engineers to gain understanding and additional experience from a Technical perspective. This will help you to gain a broad understanding of the Technologies, questions to ask customers, and how Pre-Sales Calls are conducted. This will be very important to gain this knowledge in order to build the skills necessary to transition into other roles within the company to meet their career path goals.
• Promote a professional company image through prompt, thorough and courteous client service
• Keep up to date with new product lines, services, and pricing policies
• Other work-related duties as assigned

• High School Diploma and Technical/Sales ++
• Experience working for a VAR (or equivalent) and/or Technology Company is a plus
• 2 years of technical/sales education a plus
• Strong interpersonal, written and oral communication skills
• Strong analytical and problem-solving skills
• Highly self-motivated, directed and organized with attention to detail and accuracy
• Ability to effectively prioritize tasks in a fast-paced scenario
• Strong customer service orientation
• Experience working in a team-oriented, collaborative environment
• Proficiency in MS Office Suite (Excel, Outlook, Word)
• Experience in CRM databases
• Candidate must have a valid Driver’s license and vehicle insurance

Experience working for a VAR (or equivalent) and/or Technology Company is a plus

group medical, dental and vision insurance, 401(k), life insurance/LTD, and PTO (Paid Time Off) for vacation, sick and personal leave needs