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The associate will handle incoming calls, triage them effectively, and ensure a warm handoff to the appropriate team member or department to facilitate swift resolution. Monitor the web lead inbox regularly, evaluate the content of each lead, and assign them for managerial review based on relevance and priority.
Job Responsibility:
Handle inbound phone traffic and properly diagnose and assess where the calls need to be routed (Sales v Customer Service) for warm handoffs and quick results
Daily monitor the inbound web lead inbox, parsing out which actions need to go to which department for managerial review
Follow through with full sales cycle with low hanging fruit requests
Requirements:
2+ years of Sales and customer service experience
Demonstrated ability to communicate efficiently
Excellent communication and call handling skills
Proficiency in Excel
Ability to analyze data and make data-driven decisions
Bachelor’s degree
Nice to have:
Knowledge of contact center operations, back-office processing, and payment workflows
Ability to manage multiple priorities in a fast-paced and evolving environment