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The Inside Sales Representative will take a proactive selling role to drive increased sales across all vertical markets.The inside sales team will also assist our outside team to improve productivity and increase face time ability of outside sales personnel. Confidence to make outgoing calls to distributors and end users is a must. This is an evolving position so the candidate must be comfortable with changing roles and modified work requirements as the market changes.
Job Responsibility:
Coordinate the information flow between TM and other departments to efficiently handle and respond to customer orders, expedite requests, technical/product questions, quotations (new and renewal), return/credit requests, new customer applications, product modifications, literature & sample requests, and general inquiries
Proactively contact distributors, electrical contractors, design engineers and end users to quote projects, and follow up on previous quotations to close sales
Prospect for new customers utilizing various software resources
Communicate prospects with field sales personnel
Assist with Customer Master set up and revisions
Maintain a strong technical understanding of all WD-K products and programs and how they relate to Industry standards in order to provide technical/product support
Handle incoming calls from TM relative to the quotation process
Enter quotes into the online quote tool and facilitate the timely response to all requests for special discounted pricing with the goal of maximizing sales and profits
Cross-reference competitive bills of material from TM for the purpose of converting job quotations and bids into new sales opportunities
Create Submittals from Submittal builder tool for distributors and customers
Work with District Manager and Regional VP’s to determine proactive sales opportunities that will grow business in each territory
Establish relationships with our distributor partners that result in growth of discretionary business
Requirements:
Four-year college degree preferred with a minimum of 2 years of customer service / sales support experience or High School diploma with a minimum of 10 years of related customer service, sales support, pricing and technical support experience within the electrical industry
Good working knowledge of salesforce preferred
Inside or Outside Sales experience preferred
Must have excellent attention to detail and strong analytical, organizational and multi-tasking skills
Solid communication skills and the ability to handle delicate situations with both internal and external customers
SAP knowledge a plus
Must also have a good working knowledge of Microsoft Office including Excel, Word and PowerPoint