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Inside Sales Representative

Canada, Cambridge 25.00 CAD / Hour · Job Posted May 19, 2026
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Job Description

We are seeking a results-driven Inside Service Sales Representative to manage customer relationships and drive service revenue. This role focuses on prospecting, quoting, and securing service agreements while ensuring a seamless customer experience. There will be an initial comprehensive training period to ensure full operational readiness and then will transition into an 11-month placement with potential to be extended if needed. The successful employee will be working fully in office at the client's Cambridge head office. The Inside Service Sales Representative will be customer-oriented, a team player with a positive attitude interacting with customers, team members, and industry peers. A strong attention to detail and documentation is critical. It is essential for this role to be inquisitive and continuously strive to find better ways of providing quality service to our customers.

Job Responsibility

  • Source new prospects and maintain existing accounts to meet or exceed sales goals
  • Proactively follow up on leads from field activity and service reports and manage status systems
  • Maintain and renew Preventative Maintenance Agreements
  • identify upsell opportunities for parts and service upgrades
  • Act as the primary point of contact for inquiries, conducting site visits/walkthroughs and attending trade shows as needed
  • Participate in WIP meetings and provide accurate sales forecasting
  • Identify cost-effective suppliers and manage spare parts pricing and availability
  • Provide coverage for the sales team and assist with technical documentation and ERP (SAP) data entry

Requirements

  • Understanding of repair techniques for mechanical/electrical systems (vacuum/compressors or medical gas systems preferred)
  • 2+ years in mechanical/electrical service support or a similar industrial setting
  • Proficient in MS Office (Excel) and ERP systems (SAP experience is a major asset)
  • Post-secondary in a technical or business field is an asset
  • Superior verbal and written skills
  • bilingual (English/French) is a significant asset
  • Ability to read blueprints and schematics to identify solutions for complex customer needs
  • Extreme attention to detail and ability to manage multiple priorities under tight deadlines
  • Valid driver's license and ability to pass a Vulnerable Sector Check

Nice to have

  • Post-secondary in a technical or business field
  • bilingual (English/French)
  • SAP experience

What we offer

  • Long-term contract position within a reputable organization
  • Working fully onsite
  • Opportunity to develop core competencies and skills within the specialized sector
  • Collaborative team approach where your input is valued in achieving quality and on-time delivery
  • Salary: $25.00/hour with the opportunity to join a benefits program offered
  • Full-time hours: 8am-4:30pm or 8:30am-5pm, Monday to Friday
  • Being part of a great team with a wonderful work culture

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