Inside Sales Representative Job at Randstad (Brantford)

Job Responsibility

Serve as the first point of contact by answering incoming calls, emails, and mail in a timely and professional manner
Accurately process product orders and provide customers with essential information regarding pricing, technical specifications, and delivery schedules
Identify opportunities to recommend additional products or technical solutions that complement customer orders and enhance their overall experience
Research and resolve customer complaints, warranty claims, and return requests, ensuring all documentation is completed and solutions are implemented within 24 hours
Conduct weekly scheduled calls to existing accounts to secure orders for upcoming deliveries and inform them of current promotions or featured products
Participate in weekly branch sales meetings and share market insights with the Customer Service and Management teams to drive business growth
Maintain high standards of professionalism with colleagues and suppliers while adhering to all corporate safety requirements and PPE guidelines

A minimum of 2 years of proven success in a sales and customer service environment
Strong computer skills and the ability to work comfortably within a call-center-style setting
Experience within industrial parts distribution or the trailer parts sector is considered a significant asset
Exceptional communication and interpersonal skills, with a demonstrated ability to work autonomously and exercise sound judgment
Strong organizational skills and the ability to anticipate customer needs while maintaining a high level of attention to detail

Group insurance plan (medical, dental, vision, and travel) that is 75% employer-paid after 3 months
RRSP program with employer contribution match of up to 4% after 3 months
Stable, permanent daytime schedule (Monday to Friday, 8:00 AM – 5:00 PM)
1 hour lunch
2 weeks vacation
Culture that prioritizes internal advancement and offers ongoing training and development activities
Small inclusive team