Inside Sales Representative

• Answer incoming phone calls in a timely manner
• Enter customer orders, suggest purchase of additional products and provide technical assistance to customers if needed
• Research customer complaints and answer questions
• Consult with management for instructions to resolve complaints within 24 hours
• Make weekly calls to customers to take orders for scheduled deliveries
• Recommend additional products that may be needed to complete the order and additional items that are needed
• Research all customer warranty and/or return requests and complete the appropriate forms and documentation relevant to the issue on the same day received
• Stay current with featured products and promotions
• Develop product knowledge to be able to specify and recommend products to customers
• Participate in the weekly branch sales meeting
• Communicates market information to the Customer Service Team and Branch Manager
• Follow all safety requirements and use the proper PPE where required
• Other related duties may be assigned to meet the needs of the business

• Sales experience & customer service experience min 2 years (required)
• Computer skills (required)
• Knowledge of trailer parts or industrial parts distribution (asset)
• Autonomous and attentive to detail
• Problem-solving ability and excellent customer service skills
• Anticipate and identify customer needs
• Must be reliable, responsible and have good judgment
• Ability to work independently with little direct supervision
• Strong organizational skills
• Professionalism towards colleagues, customers and suppliers
• Good communication and interpersonal skills
• Be comfortable in call center environment

Knowledge of trailer parts or industrial parts distribution

• Group insurance paid 75% by employer (medical, dental, vision, travel, life and long-term disability)
• RRSP with employer contribution of up to 4%
• Annual vacation and sick days
• Employee assistance program
• Opportunity for advancement
• Training and development activities
• Company events