Inside sales representative Job at Valvoline (Willow Springs)

Inside sales representative

Valvoline

Location:
United States , Willow Springs

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Virtual Sales Representative (VSR) is responsible for managing an assigned book of business and serving as the primary point of contact for existing customers in a remote capacity. This is a “protect and retain” role focused on nurturing relationships, maintaining account satisfaction, and ensuring continued business growth within a defined portfolio. The VSR will leverage virtual sales tools, webinars, and learning systems to engage accounts and drive retention while identifying opportunities for upselling and cross-selling when appropriate. This role plays a key part in Valvoline’s customer experience strategy—protecting existing business, ensuring continuity, and laying the foundation for future outside sales opportunities.

Job Responsibility:

Manage an assigned book of business
act as the main point of contact for customers within your portfolio
Ensure high customer satisfaction and retention through proactive engagement and problem resolution
Communicate primarily through phone, email, and digital channels
Collaborate with the Region Manager to ensure quick resolution of in-store issues
Protect existing revenue while identifying opportunities for growth within the assigned accounts
Utilize CRM systems to manage customer interactions, record activities, and track performance metrics
Regularly use Learning Management Systems (LMS), webinars, and Valvoline Certification (V-Cert) classes to stay informed on product knowledge and sales best practices
Work closely with outside sales, marketing, and customer service to align customer retention and growth strategies
Participate in occasional outbound prospecting initiatives at the direction of sales leadership

Requirements:

1–3 years of customer service, inside sales, or outside sales experience preferred
Strong verbal and written communication skills
Excellent organizational and multitasking abilities
Computer proficiency
CRM experience preferred
High school diploma required
Bachelor’s degree preferred
Must be authorized to work in the United States

Nice to have:

Competitive: Driven to exceed goals and deliver measurable results
Humble: Team-oriented and open to feedback
Hungry: Motivated to learn, grow, and take initiative
Smart: Strong interpersonal intelligence and problem-solving skills
Future-Focused: Interested in building a pipeline toward potential outside sales opportunities