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Are you a results-driven sales professional with a passion for the industrial sector? Randstad is seeking a motivated Inside Sales Representative for a premier client in the industrial pipes, valves, and fittings distribution industry. Located in Delta, BC, this permanent role is central to our client's growth strategy. As an integral part of the sales & marketing team, you will act as the primary point of contact for a diverse client base, managing technical inquiries, quotations, and order processing for fire protection, plumbing, and mechanical solutions.
Job Responsibility:
Receive and process sales orders from customers via phone, email, and fax with a high degree of accuracy
Generate comprehensive technical quotations and communicate product specifications to clients
Actively use selling techniques to promote complementary or substitution products to increase overall sales volume
Liaise with outside sales, accounting, and warehouse departments to resolve customer issues and ensure timely delivery
Follow up on direct shipments from suppliers to ensure billing and delivery are completed on schedule
Conduct proactive outreach to existing accounts to identify new business opportunities and report on customer activity
Participate in physical inventory counts and trade show functions as required to support the branch
Manage and maintain customer records within the system, ensuring all data is current and accurate
Coordinate return materials (RMA) documentation for stock or supplier returns
Provide expert advice on fire protection, plumbing, and mechanical pipe applications to ensure customer satisfaction
Requirements:
Minimum of 2 years of experience in customer service, sales, or a warehouse environment, preferably in a related industrial field
Background knowledge in mechanical/industrial pipe and fittings, fire protection, and/or general plumbing
College Diploma in Sales, Marketing, Business Administration, or equivalent industry experience
Technical Aptitude: Ability to grasp and communicate complex technical aspects of industrial products to diverse stakeholders
Communication & Negotiation: Excellent verbal and written communication skills with a proven ability to negotiate and solve problems effectively
Computer Competency: Intermediate proficiency with Microsoft Word, Excel, Outlook, and web-based applications
Detail-Oriented: A high degree of accuracy with the ability to maintain confidentiality and manage multi-tasking demands
Self-Management: Proven business development skills and the ability to prioritize goals with minimal supervision
Mathematical Proficiency: Good mathematical skills for accurate quoting and technical calculations
Customer Focus: A dedicated approach to building strong relationships and providing expert technical support
What we offer:
Competitive base salary and a supportive, positive work environment
Comprehensive health and dental benefits package
RRSP contribution matching to support your long-term financial goals
Opportunities for professional growth through an education assistance program and leadership mentoring
Access to professional development webinars and specialized product knowledge training
Additional holiday closures and employee-focused wellness programs
The prestige of working for one of Canada’s Best Managed Companies