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Ignite your career at Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we help make the dream of home ownership more achievable every day. At BFS, you’ll be equipped with all the tools, training, and resources you need, and you’ll be empowered to try new things, gain new experiences, and build a career with unlimited horizons.
Job Responsibility:
Provides customer service primarily to retail customers, via walk-in, telephone or email
Assisting with customer inquiries on product selection, pricing, availability, refunds/exchanges
Actively engages in selling company products/services and related items
Provides material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.)
Enters orders into system and schedules delivery of products
Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals
Participates in coordinating and conducting customer workshops
Handles and resolves simple customer complaints
Assists with store housekeeping, signage, stocking, inventory control, and other related activities
Understands and observes all safety procedures and practices
Requirements:
High school diploma or General Education Degree (GED)
six (6) months sales-related experience
or equivalent combination of education and experience
Knowledge of company products, competitor’s products and company standards
Knowledge of company product pricing, discount and estimating formulas and guidelines
Good verbal and written communication skills
Demonstrates strong detail orientation skills
Strong customer service skills
Knowledge of basic sales techniques, concepts and the ability to influence and persuade
Proficient in Microsoft Office Suite and an enterprise resource planning (ERP) program
Knowledge of and ability to use motorized and non-motorized material handling equipment
What we offer:
Competitive, affordable benefits
Great plans that help you and your family to live happier, healthier and more secure lives