Inside Sales Representative Job at Randstad (Laval)

Inside Sales Representative

Randstad

Location:
Canada , Laval

Category:
Customer Service

Contract Type:
Not provided

Salary:

65000.00 - 75000.00 CAD / Year

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Job Description:

We are currently seeking a highly motivated and experienced Bilingual Customer Service Representative to join a growing team in the pipe supply industry in Laval. This is a crucial, on-site role that will allow you to make a significant impact by delivering exceptional service and support to a diverse client base. We are looking for a Bilingual Customer Service Representative who is a natural problem-solver and is committed to building strong, lasting relationships. This customer service position requires a high level of professionalism in both English and French to effectively communicate with clients. This is a full-time, on-site position in Laval, and the ideal candidate should be able to get to the office easily. You will be part of a team that is focused on providing high-quality service and building a solid foundation for future growth. The company plans to expand its current customer service team, creating a stable core to handle year-round operations. The ideal candidate for this bilingual customer service representative role should be ready to integrate quickly into this solid, growing team.

Job Responsibility:

Answer customer inquiries and provide information about products and services by telephone and email.
Process customer orders and transactions, and manage returns, exchanges, and cancellations.
Resolve customer service and billing complaints by troubleshooting problems and offering effective solutions.
Maintain accurate records of customer interactions and transactions, documenting all inquiries, complaints, and actions taken.
Collaborate with internal departments and colleagues to ensure a smooth and responsive service experience.
Handle sensitive cases, manage asset-related matters, and provide administrative follow-up.
Promote products and services to new and existing customers.
Take on a mix of investigative tasks, administrative follow-up, and cross-functional collaboration.

Requirements:

Bilingual Proficiency: Fluency in both professional French and English is a non-negotiable requirement for this role to effectively communicate with clients and team members across Canada.
Customer Service Expertise: A proven ability to provide exceptional customer service and support, with strong communication and problem-solving skills.
Technical Aptitude: Proficiency in using customer relationship management (CRM) software and other office applications.
Problem-Solving: A strong aptitude for analyzing customer issues and determining effective solutions.
Adaptability: The ability to thrive in a fast-paced environment and handle multiple tasks and projects simultaneously.
Professionalism: A high level of professionalism, empathy, and patience, especially when dealing with dissatisfied customers.
Team Collaboration: The capacity to work effectively with colleagues and other business functions to achieve common goals.

What we offer:

Opportunity to join a strong and growing team within a well-established company.
One-year contract, renewed annually with the possibility of a permanent position during or at the end of the contract.
Full-time, daytime employment on weekdays.
Competitive salary ranging from $65,000 to $75,000 per year.
Play a key role in the company's expansion and strategic growth.
Work in a stimulating, in-person environment that fosters professional development and team collaboration.