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Reporting to the VP of Sales, the Inside Sales Representative will play a key role in supporting the Sales team through lead generation, customer engagement, and sales operations activities. This particular role will be initially focused on our Unmanned Systems datalink market. Based in the Whiteley office, this role is responsible for managing both inbound enquiries and proactive outbound outreach, helping to build and maintain a strong pipeline of opportunities. This is a highly interactive role where the Inside Sales Representative will work closely with Sales, Engineering, Operations, and other internal teams to ensure a seamless customer experience. The position involves identifying potential customers, understanding their needs, and supporting the sales process from initial contact through to opportunity development. The role offers the opportunity to develop strong commercial and technical awareness, while contributing directly to sales growth through a mix of relationship building, CRM management, and campaign execution. There is excellent potential for forward career progression to Sale Account manager within the team for the right candidate.
Job Responsibility
Supporting the external Sales team with quoting activities, opportunity updates, and lead creation within the CRM system
Managing inbound enquiries and proactively generating leads through outbound calls and targeted campaigns
Engaging with customers to understand their needs and identify potential sales opportunities
Providing product information and responding to customer queries in a timely and professional manner
Maintaining accurate and up-to-date records of customer interactions and opportunities within Salesforce CRM
Collaborating with internal teams including Engineering, Operations, and Logistics to support the sales process and customer delivery
Participating in sales meetings and contributing to team alignment, pipeline development, and performance tracking
Requirements
2–5 years’ experience in a sales or inside sales role, ideally within Telecommunications, Defence, or Government sectors (Desired, but not required)
Strong communication and interpersonal skills with a customer-first mindset
Confidence in outbound calling and lead generation activities
Experience using CRM systems, with Salesforce experience preferred
Good organisational skills with the ability to manage multiple tasks and priorities
A solid understanding of the sales lifecycle and how to identify and develop opportunities
Experience with Microsoft Office applications, with knowledge of AI tools for lead generation considered beneficial
Nice to have
2–5 years’ experience in a sales or inside sales role, ideally within Telecommunications, Defence, or Government sectors
Salesforce experience preferred
Knowledge of AI tools for lead generation considered beneficial