Inside Sales Representative Job at Randstad (Mississauga)

Job Description

The Inside Sales Representative is a vital member of the team, serving as the first point of contact for new business opportunities while maintaining the high standards of customer care that the brand is known for. In this Randstad Professional role, you will be responsible for generating and following up on commercial leads, converting inbound and outbound opportunities into successful partnerships. You will work closely with Business Development Managers to expand the North American distribution network, ensuring that every interaction reflects the premium nature of the products and the excellence of our customer care department. This role is ideal for someone who thrives in a fast-paced environment and enjoys building rapport with B2B customers. You will manage the full sales cycle for leads, from initial contact to converting detailed lighting plans into confirmed orders, all while providing exceptional customer care. The Mississauga office serves as the second-largest global hub for the company, offering a collaborative environment where you can see the products in action in their onsite showcase. Culture is a top priority for our client; they value transparency, enthusiasm, and a proactive mindset. As an Inside Sales Representative, you will contribute to a structured and efficient process by maintaining high-quality data in CRM and ERP systems, helping the company scale its customer care and sales operations across Canada and the United States. Your role is essential in ensuring that our partners feel supported and valued throughout their journey with the brand.

Job Responsibility

Proactively reach out to and follow up on inbound and outbound leads to drive revenue and customer care excellence
Convert potential leads into long-term partners and brand ambassadors through persuasive communication
Support Business Development Managers in expanding the dealer network and achieving growth objectives
Collaborate with the Light Design team (LAB) to present inspiring and technical lighting plans to clients
Provide expert advice on specific product applications, ensuring high-quality customer care and satisfaction
Identify upsell and cross-sell opportunities within existing accounts to maximize value for the partner
Maintain accurate records of all customer interactions and sales activities within HubSpot and SAP systems
Participate in trade shows, partner meetings, and commercial projects to increase brand visibility
Leverage digital tools and AI to identify trends and optimize the customer care and sales workflow

Requirements

College diploma or Bachelor's degree in a commercial, business, or related field
1-3 years of experience in an inside sales, account management, or customer care role
Proven track record in a B2B environment is highly preferred
Full-time availability to work onsite at the Mississauga office
Strong administrative skills and experience with CRM systems like HubSpot or SAP
Fluent in English
French language skills are a significant asset for the Canadian market
Affinity for technical, modern, or design-driven products and high-end aesthetics
Strong work ethic with a focus on team collaboration, reliability, and professional integrity

Nice to have

French language skills

What we offer

Competitive annual salary ranging from $55,000 to $65,000
Performance-based monthly bonus structure to reward your drive and results
Comprehensive benefits package including dental and a healthcare spending account
Global learning and development budget of €2,000 every two years for professional coaching and training
3 weeks of vacation plus civic holidays to support work-life balance
Modern, social work environment with an onsite showcase and high-end office space in Mississauga
Opportunity to grow within a fast-expanding international scale-up that values customer care

Randstad - All Job Offers