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As an Inside Sales Representative, you’ll play an important role in helping our existing customers scale while managing requests and closing deals from a large book of accounts. You’ll build a great foundation of knowledge across our product platform and internal sales processes while partnering with Support, Order Management, and Marketing. You’ll also gain experience qualifying and routing inbound prospects to an aligned Account Executive. Ultimately, this experience will help you serve customers efficiently and support your own career development in Sales. As a founding member of this new team, you're adaptable and eager to contribute to how the strategy of this function evolves over time.
Job Responsibility:
Communicate with existing customer accounts through email, Zoom, and Ironclad about Figma’s platform and pricing
Close inbound sales requests for growing subscriptions
Lead inbound billing requests (such as processing renewals and changing payment term/method)
Close targeted outbound account renewals
Qualify and route inbound sales requests from net-new prospects to an aligned Account Executive
Partner with Marketing to run proactive campaigns that improve expansion/retention across all products
Requirements:
Desire to build a career in Sales, ultimately working towards Business Development Representative and Account Executive roles at Figma
Strong technical proficiency with ability to learn new products, processes, and policies
Consistent record of prioritizing by urgency/impact of tasks
Excellent written and verbal communication skills with strong attention to detail
Proven track record to initiate tasks independently and adapt swiftly to feedback
Inherent curiosity and commitment to ongoing learning
Nice to have:
B2B SaaS experience
Customer-facing Sales/Support experience
Exposure to or interest in product development and web-based collaborative tools