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The Inside Sales Representative is primarily responsible for maximizing revenue by converting open estimates, selling maintenance memberships, and running targeted promotions through outbound and inbound customer communication. This role requires essential phone sales experience, comfort with a high daily call volume, and the ability to maintain strong conversion rates.
Job Responsibility:
Perform high-volume outbound calls (expect 50–100 calls per day) to follow up on open estimates and targeted lists
Consistently meet conversion benchmarks (aiming for 75%+ conversion rate on follow-ups) by proactively selling memberships and promotions
Take incoming calls as needed and act as backup support for CSR duties
Educate customers on the value of recommended services, memberships, and current promotions
Make “happy calls” to ensure post-service satisfaction and encourage repeat business
Utilize company software, including Dialpad, for call management and sales tracking
Requirements:
Minimum 2 years of phone sales experience within the plumbing industry is required
Crucial B2C sales experience
Comfort with high outbound call volume (50–100 calls per day)
Basic understanding of residential plumbing is preferred
Strong communication, follow-up, and closing skills
Experience with Service Titan and Dialpad software is highly preferred
Prior sales background in HVAC, electrical, or home services is a plus
Nice to have:
Plumbing sales or other home services phone sales background is ideal
Basic understanding of residential plumbing is preferred
Experience with Service Titan and Dialpad software is highly preferred
Prior sales background in HVAC, electrical, or home services is a plus
What we offer:
Retirement plan with company match
Comprehensive medical, dental, vision, chiropractic, and counseling benefits
Paid Time Off (PTO) and paid holidays
Regular company events and a supportive team environment
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