Inside Sales Representative Job at Arrow Electronics (Penang)

Job Description

What You’ll Be Doing; What We Are Looking For; What’s In It For You; About Arrow

Job Responsibility

Responsible for the day-to-day sales support and customer service activities for assigned accounts with primarily indirect sales
Performs sales support functions to provide the highest level of service and customer satisfaction while maintaining efficiencies in corporate operational processes and procedures
Serves as a liaison between Arrow’s internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), vendor resources and customers
Demonstrates a proactive approach and sense of urgency on our customers’ behalf, anticipates our customers’ requirements and communicates efforts in a timely and effective
Order Processing: processes routine/ smaller customer orders accurately and timely by reviewing PO's for accuracy, freight terms, transportation, pricing, technical specifications, part numbers and any other unique customer requirements
Resolve discrepancies with the customer prior to order entry
enter sales orders into the Arrow ERP system working with shared services teams to resolve any complex issues
Review backlog report throughout to determine how to fulfill orders most effectively while balancing product cost, customer delivery expectations and vendor availability
Customers Service and Service Requests: Meets customer service agreements established in SOW
Respond quickly ad professionally to customer requests for information relative to orders and RMA's requests for confirmations/invoices, credit status, expediting or shipping requirements
Documents all customer requests for product returns or maintenance cancellations in an Oracle ERP system
Obtains all related facts and makes the decision to accept or reject based on established guidelines
Backlog Management, Billing and Resolution of vendor Invoice Discrepancies and Claims: Maintain control of the open backlog of orders, service requests and RMA's from entry through billing
From ongoing reviews of open orders and SRs/RMAs determine if the vendors have shipped, entitled and or billed the order or return
Research and resolve vendor invoice variances caused by price, quantity, goods/services receipts, freight and tax cde discrepancies
Has developed knowledge and skills through formal training or considerable work experience
Entry level often for those with work experience in the skill area
Works within established procedures with a moderate degree of supervision
Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions

Requirements

Bachelor’s Degree in any field
Minimum of 6-8 years of related experience
Strong understanding of both distribution sales and business operations
Ability to size and scope priorities in the market, understand competitive advantages and disadvantages and deploy resources to grow market share accordingly
Excellent verbal and written communication and negotiations skills
Ability to build good relationship with customers, suppliers, and internally with cross function teams
Proactive and strategic mindset to win business
Resilience, energetic and positive attitude