Inside Sales Representative Job at Tucows

Inside Sales Representative

Tucows

Location:

Category:
Sales

Contract Type:
Not provided

Salary:

44000.00 - 48000.00 USD / Year

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Job Description:

Our Inside Sales Representatives are the first point of contact for potential customers interested in our high-speed internet services, mobile services, and value-added services. Customers typically reach out via inbound phone calls or online chats to inquire about setting up new service, request information on plans, pricing, and features.. In this role, you will confidently build rapport with consumers, explain how our internet, mobile, and value-added services can benefit them, and guide them through the sign-up process, ensuring their needs are met while providing a high level of customer service.

Job Responsibility:

Achieve sales quota: Consistently meet or exceed monthly sales goals and performance metrics through effective inbound sales techniques and proactive follow-ups
Deliver exceptional service: Provide an extraordinary customer experience in every interaction, addressing questions and concerns with a friendly and helpful attitude so that customers feel valued and well-informed
Respond to inbound inquiries: Promptly answer incoming calls and live chats from consumers seeking internet service, providing clear information about our products, pricing, promotions, and installation processes
Place orders and schedule installations: Assist customers in selecting the right internet (and optional mobile) plans, place their orders, and coordinate installation appointments or service activations
Update customer records: Thoroughly update lead status, customer records, and interaction notes in our CRM after each contact
Follow up on leads: Make outbound follow-up calls and/or send emails to sales leads (prospective customers who have expressed interest), answer any additional questions, and encourage them to sign up for our services
Continuous learning: Maintain up-to-date product knowledge of our internet, mobile, and value-added service offerings and continuously improve your sales skills and industry knowledge to better serve customers

Requirements:

At least 2 years of experience in an inside sales or similar customer-facing sales role (experience in telecommunications, retail, or B2B sales is preferred)
Demonstrated success in meeting or exceeding sales targets or quotas in previous positions
High school diploma or equivalent is required
Post-secondary education in Business, Marketing, Communications, or a related field is an asset, but not mandatory if you have relevant sales experience
Excellent interpersonal, verbal, and written communication skills, with an ability to clearly convey product information and value to customers
Detail-oriented with strong analytical and problem-solving abilities, and a proactive “get things done” approach to overcoming challenges
Able to think on your feet and adjust your communication style to different customers and situations, thriving in a dynamic environment
A customer-centric attitude with a passion for delivering exceptional service and ensuring a positive experience for every client
High level of accountability and personal drive, evidenced by consistent follow-through on leads/tasks and a reliable, results-driven work ethic
Tech-savvy and comfortable using CRMs and similar software
experience with tools like Amazon Connect (Cases), HubSpot, and Google Workspace (G-Suite) is a plus
A collaborative team player who can work effectively with colleagues and is open to coaching and feedback to continuously improve

Nice to have:

Experience in telecommunications, retail, or B2B sales is preferred
Post-secondary education in Business, Marketing, Communications, or a related field is an asset
Experience with tools like Amazon Connect (Cases), HubSpot, and Google Workspace (G-Suite) is a plus

What we offer:

Commission, which is variable and dependent on individual performance and other factors
Typical commission while meeting expectations of on target earnings is $12k, with potential for upside based on individual sales performance
Generous benefits

Additional Information:

Job Posted:
January 29, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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