Inside Sales Representative Job at Yelp

Job Description

Yelp was created to connect people with great local businesses. As an Account Executive, you'll be working directly with these local businesses to help them meet their goals through Yelp’s various advertising programs. You'll work with small business owners via phone to customize their specific needs and aspirations. We succeed when we find tailored solutions for our clients to grow their business. Because people are at the center of everything we do, one of your main priorities is to educate business owners about the value of Yelp's advertising platform. In this role, you will be directly responsible for doing outreach and talking through our advertising solutions on Yelp to local businesses across the US and Canada. Success in this role is measured by hitting and exceeding a monthly quota, consistently staying ahead of daily metrics, and handling rejection in stride. You’ll experience all of this in a supportive virtual team environment

Job Responsibility

Educate, strategize, and successfully discuss Yelp advertising programs through a high volume of outbound dialing to business owners
Own and manage a pipeline of clients ranging from dentists to florists to restaurant owners- all organized in our CRM (Salesforce)
Become an expert in Yelp’s advertising solutions, and provide product recommendations quickly to suit client needs - asking probing questions, overcoming customer objections and rejection will be critical to your success
Master quick close techniques to exceed individual goals
Successfully navigate the initial call to qualification to close process, ensuring lasting customer satisfaction and potential upsell opportunities
Achieve and consistently exceed monthly quotas - strong work ethic and tenacity are key!
Track and manage your daily goals to ensure results are met

Requirements

GED/HS Diploma and 2+ years of customer-facing experience OR
Bachelor’s Degree
No fear of the phone and prepared to make a high volume of outbound dials, daily
General computer and email proficiency - we use Google Suite and provide a Macbook laptop
A work environment free of distractions
Open to feedback and willing to implement for areas of improvement
Strong, engaging interpersonal skills
Ability to effectively prioritize tasks and manage independently without oversight
Must possess current US work authorization

Nice to have

You have an appetite for learning! You’re keen on turning training and feedback into action and continuous self-improvement- you don’t take rejection personally
Multi-tasking is no biggie. You're confident in navigating between numerous tabs, multiple screens, and using video conferencing tools
You're savvy and can find your way around new tools and software (such as Google Suite & Salesforce)
You’re naturally curious and like to ask as many questions as it takes to find the answer
You're excited about being part of a team with colleagues from other states, and you find it just as easy to chat with your teammates during a virtual conference as an in-person meeting
You are committed to a high standard of integrity and being a teamplayer is important to you
You’re determined, a persuasive communicator and resilient - show us your grit!
You are genuinely curious about people, local businesses, and possess the innate ability to inspire passion in others- you can’t wait to show everyone the value of Yelp
You are adaptable and can think on your feet. When faced with new challenges, or tough conversations, failure simply isn't an option

What we offer

Eligible to earn uncapped commission
Available your first day: Full medical, vision, and dental
15 days PTO per year for first 2 years of employment (accrual begins on date of hire)
number of PTO days increases after 2 years of tenure
7 paid wellness days
12 paid holidays
1 floating holiday
Up to 14 weeks of parental leave
Monthly wellness reimbursement
Health Savings, Flexible Spending and Dependent Care accounts
401(k) retirement savings plan with employer match
Employee stock purchase plan

Yelp - All Job Offers