Inside Sales Representative Job at Trace3 (Denver)

Inside Sales Representative

Trace3

Location:
United States , Denver

Category:
Sales

Contract Type:
Not provided

Salary:

65000.00 - 70000.00 USD / Year

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Job Description:

Under the general direction of the Inside Sales Manager, the Inside Sales Representative (ISR) will work cooperatively and collaboratively with regional outside sales representatives and other members of the distribution team to grow existing customers, create new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction through responsiveness and accuracy.

Job Responsibility:

Generate new and repeat sales by providing product and technical information in a timely manner
Determine customer requirements and expectations in order to recommend specific products and solutions
Present price, credit and terms in accordance with standard procedures and customers’ profitability profiles
Accurately process customer transactions including orders, quotes or returns
Obtain information from vendors relating to shipment dates and expected date of delivery to provide accurate information regarding product items
Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items
Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
Monitor order status and scheduled shipment dates to ensure timely delivery and expedite as needed
Contact customers following sales delivery to ensure ongoing customer satisfaction and resolve any complaint
Remain current on consumer preferences, changes in local codes and product developments by attending sales meetings, vendor training and IT trade shows, or reading IT trade journals
Setup and maintain customer files
Register sales opportunities with partners
Identify trends in customer satisfaction or dissatisfaction
Escalate and resolve internal or external issues
Communicate problems to the team and customer
Build relationships with customers, partners and Trace3 teammates
Provide key knowledge and guidance for teams on internal Trace3 resources, policies, and potential challenges
Create thought process for opportunity and deal management
Build an understanding of international shipping logistics, freight forward, import of record, VAT, non-reclaimable fees
Establish relationships with sourcing organizations
Perform other duties as assigned

Requirements:

High school diploma or equivalent
Bachelor’s degree in business administration, supply chain, finance or technical degree preferred
Knowledge of sales with one to three years of experience in a sales support role
Two or more years of related experience in the technology industry is preferred
Strong interpersonal communication skills for interacting with employees, vendors, clients
Team player who is self-motivated, shows initiative, anticipates and prevents issues by executing advanced problem-solving skills
Highly organized, detail-oriented, excellent time management skills and able to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment
Comfortable meeting deadlines in an entrepreneurial environment
Strong ability to operate independently
Excellent Microsoft Office skills (PowerBI, Outlook, Word, Excel, PowerPoint, etc.)

Nice to have:

Bachelor’s degree in business administration, supply chain, finance or technical degree
Two or more years of related experience in the technology industry

What we offer:

Comprehensive medical, dental and vision plans for you and your dependents
401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
Competitive Compensation
Training and development programs
Major offices stocked with snacks and beverages
Collaborative and cool culture
Work-life balance and generous paid time off

Additional Information:

Job Posted:
January 09, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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