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Therma-Tru Logo Therma-Tru · Sales

Inside Sales Representative - Water Quality

United States 35000.00 - 55000.00 USD / Year · Job Posted February 18, 2026
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Job Description

As an Inside Sales Representative for our Springwell brand, you’ll help homeowners across the U.S. gain confidence in their water by guiding them to the right high-performance filtration and treatment solutions. You’ll manage a high volume of inbound inquiries via phone, chat, and email, while using consultative selling techniques to recommend tailored, trustworthy solutions.

Job Responsibility

  • Engage inbound prospects via phone, chat, email, and scheduled follow-ups
  • Conduct structured, needs-based discovery to understand customer water quality concerns
  • Educate customers on Springwell products and solutions in a clear, consultative manner
  • Recommend system configurations aligned to customer needs, budget, and installation requirements
  • Progress assigned opportunities through defined sales stages toward close
  • Maintain accurate, timely CRM records including call notes, follow-ups, and pipeline activity
  • Continuously build product knowledge, including system capabilities, installation factors, and competitive alternatives
  • Deliver a professional, trust-building customer experience that drives conversion and long-term brand credibility
  • Independently manage the full sales cycle for standard and moderately complex system configurations
  • Confidently handle common objections related to pricing, installation, and product differentiation
  • Balance high inbound lead volume while maintaining conversion quality and follow-up discipline
  • Identify opportunities to upsell or cross-sell within approved product configurations
  • Consistently meet or exceed assigned revenue and productivity targets
  • Escalate advanced technical scenarios or edge cases appropriately while learning to resolve them independently over time
  • Own high-value deals, advanced system configurations, and customers with complex water quality or installation requirements
  • Lead escalated conversations and resolve challenging objections with minimal support
  • Serve as a subject-matter resource for product application, configuration strategy, and consultative selling
  • Coach and mentor Associate and Inside Sales Representatives through call feedback, deal reviews, and best-practice sharing
  • Influence sales effectiveness by contributing to scripts, objection handling, tools, and process improvements
  • Partner cross-functionally with Marketing, Product, and Operations to surface insights that improve lead quality and customer outcomes
  • Consistently outperform standard performance benchmarks in revenue, close rate, and deal quality

Requirements

  • 1+ years of experience in sales, customer service, or another customer-facing role
  • Demonstrated ability to communicate clearly, ask thoughtful questions, and build rapport
  • Strong listening skills and willingness to follow structured discovery and sales processes
  • Coachable mindset with the ability to absorb feedback and apply it quickly
  • Comfort handling inbound calls and managing multiple leads in a fast-paced environment
  • 2+ years of inside sales experience with documented performance results
  • Proven ability to independently manage a full sales cycle from qualification through close
  • Strong needs-based discovery and objection-handling skills
  • Experience selling higher-consideration or consultative products (not just transactional)
  • Ability to manage high inbound lead volume while maintaining conversion discipline
  • Proficiency using CRM systems to manage pipeline, follow-ups, and forecasting
  • 4+ years of Water Quality sales experience with a consistent record of exceeding quota
  • Demonstrated success selling higher-ticket, consultative solutions with longer or more complex decision cycles
  • Advanced discovery skills, including diagnosing nuanced customer needs and constraints
  • Ability to independently manage complex pipelines, edge cases, and escalations
  • Proven capability to influence others through coaching, deal reviews, or process input
  • Strong business judgment and comfort making decisions with limited guidance

Nice to have

  • Background in selling water treatment, home services, or other technical home-improvement systems (e.g., HVAC, solar)
  • Deep understanding of residential water quality concerns and installation requirements

What we offer

  • Robust health plans
  • A market-leading 401(k) program with a company contribution
  • Product discounts
  • Flexible time off benefits
  • Adoption benefits
  • More
  • Numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates
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