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As an Inside Sales Representative for our Springwell brand, you’ll help homeowners across the U.S. gain confidence in their water by guiding them to the right high-performance filtration and treatment solutions. You’ll manage a high volume of inbound inquiries via phone, chat, and email, while using consultative selling techniques to recommend tailored, trustworthy solutions.
Job Responsibility:
Engage inbound prospects via phone, chat, email, and scheduled follow-ups
Conduct structured, needs-based discovery to understand customer water quality concerns
Educate customers on Springwell products and solutions in a clear, consultative manner
Recommend system configurations aligned to customer needs, budget, and installation requirements
Progress assigned opportunities through defined sales stages toward close
Maintain accurate, timely CRM records including call notes, follow-ups, and pipeline activity
Continuously build product knowledge, including system capabilities, installation factors, and competitive alternatives
Deliver a professional, trust-building customer experience that drives conversion and long-term brand credibility.
Requirements:
Associate Inside Sales Representative: 1+ years of experience in sales, customer service, or another customer-facing role
Demonstrated ability to communicate clearly, ask thoughtful questions, and build rapport
Strong listening skills and willingness to follow structured discovery and sales processes
Coachable mindset with the ability to absorb feedback and apply it quickly
Comfort handling inbound calls and managing multiple leads in a fast-paced environment.
Inside Sales Representative: 2+ years of inside sales experience with documented performance results
Proven ability to independently manage a full sales cycle from qualification through close
Strong needs-based discovery and objection-handling skills
Experience selling higher-consideration or consultative products (not just transactional)
Ability to manage high inbound lead volume while maintaining conversion discipline
Proficiency using CRM systems to manage pipeline, follow-ups, and forecasting.
Senior Inside Sales Representative: 4+ years of Water Quality sales experience with a consistent record of exceeding quota
Demonstrated success selling higher-ticket, consultative solutions with longer or more complex decision cycles
Advanced discovery skills, including diagnosing nuanced customer needs and constraints
Ability to independently manage complex pipelines, edge cases, and escalations
Proven capability to influence others through coaching, deal reviews, or process input
Strong business judgment and comfort making decisions with limited guidance.
Nice to have:
Background in selling water treatment, home services, or other technical home-improvement systems (e.g., HVAC, solar)
Deep understanding of residential water quality concerns and installation requirements.
What we offer:
Robust health plans
Market-leading 401(k) program with a company contribution