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Baxter Logo Baxter · Sales

Inside Sales Representative, Service

United States, Skaneateles Falls Employment contract 60000.00 - 75000.00 USD / Year · Job Posted June 16, 2026
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Job Description

As a member of Baxter’s sales team, you’ll be aligned to one of our global business units and be responsible for new business, developing existing accounts and ensuring patient-centric approach in all your dealings. You’ll work within an assigned geographic area or with specific accounts to achieve or exceed personal and business goals, all in pursuit of our mission to save and sustain lives. In the sales role, you’ll have the opportunity to provide input on new markets and products, manage customer concerns, and collaborate with other teams.

Job Responsibility

  • Sells Baxter’s Service contracts to US customers both proactively (i.e. cold calling) and by the customer or sales representative requests or leads
  • Creates quotations for Service Contracts and administers sales process from identification of candidates for contracts through contract sale and support
  • Provide contract renewal information to existing customers
  • Foster and maintain customer relationships to facilitate growth with channel partners, such as the key account manager, field engineers, and the commercial sales team, assisting them to sell service contracts at different product life cycles
  • Proactively approach new customers to pitch the value of Baxter service contract and sell the contracts to grow market share
  • Achieve team and individual quotas for Service Contract Orders and Sales
  • Manage service contracts in Baxter system including negotiation status and agreed upon terms and conditions in the appropriate database
  • ensure that information is entered correctly and accurately in a timely manner
  • Ensure that billing and invoices are accurate
  • Answer contractual related questions and assist with various contract compliance initiatives
  • Work with Regional Field Service Managers and Account managers to determine service strategies and service eligibility for customers
  • Work with field service engineers and field sales in the sale of service contracts
  • build quotations and close sales leads turned in
  • Track the deals closed by the field representatives and provide accurate incentive payouts
  • Keeps up-to-date knowledge of the industry, as well as the competitive posture of the company, and prepares activity and forecast reports as requested
  • Assist various technical personnel in understanding supply agreement obligations
  • Drafting agreements and other legal documents to ensure internal requirements are met
  • Maintain communication to ensure timely execution by the parties
  • Administer pricing changes

Requirements

  • Bachelor's Degree, or equivalent work experience is preferred
  • Healthcare or software industry experience preferred
  • 2+ years of virtual sales experience preferred
  • Expert in Microsoft Office (Word, Excel, PowerPoint)
  • Experience working with Salesforce or similar CRM
  • Proficient in reviewing, editing, and discussing legal terms and conditions
  • Experience using sophisticated negotiation techniques
  • Effective verbal and written communication, collaboration and presentation skills
  • Demonstrated results with developing and implementing a new commercial approach
  • Problem-solving mentality supported by data-driven analysis

What we offer

  • Support for Parents
  • Continuing Education/Professional Development
  • Employee Heath & Well-Being Benefits
  • Paid Time Off
  • 2 Days a Year to Volunteer
  • Medical and dental coverage that start on day one
  • Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
  • Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
  • 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
  • Flexible Spending Accounts
  • Educational assistance programs
  • Time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service
  • Family and medical leaves of absence
  • Paid parental leave
  • Commuting benefits
  • Employee Discount Program
  • Employee Assistance Program (EAP)
  • Childcare benefits
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