Inside Sales Manager Job at Associa (Richardson)

Job Responsibility

Managing expectations and developing business solutions for their assigned territories
Overseeing creating effective business plans to generate new account revenue, obtain goals, increase brand loyalty, and driving a proactive prospecting strategy in a remote environment
Brainstorming with other business development staff, branch leadership and regional sales director to define the scope of the project, review requirements, and approve timeframes
Working closely with other company departments to oversee the progress of business development
Meeting and exceeding annual new business sales targets
Driving the sales process from start to finish
Developing new relationships and nurture existing relationships through a defined daily number of outbound calls to engage and follow-up with potential and assigned customers via telephone and email, identifying and qualifying new prospective leads
Driving and record business development activities and sales pipeline progression in a CRM (SalesForce.com)
Ensuring CRM (SalesForce.com) is updated and current and that all key customer information, leads and target accounts are stored and managed
Qualifying and generating leads through APM (AllPropertyManagement), web searches, search engines, and cold calling prospective and existing customers in assigned areas to seek out and develop new business and product applications to increase market share
Responding timely to inbound leads through various channels
Conducting market research on prospective growth areas, competitive markets and industry trends
Developing business plan to achieve sales goals by identifying, advancing and closing deals, including working with their respective Branch Office to set 'road map' for growth within their market
Executing and educates Branch Office on national and local sales promotions or contests
Working closely with operations to ensure smooth continuity of sales process
Maintaining a high level of product knowledge
Participating in sales calls, territory meetings and business planning process within assigned area
Building and maintaining a solid working relationship with all team members including but not limited to Regional Sales Directors, Marketing Directors, Senior VPs, Regional VPs and Branch Presidents
Identifying, developing, and executing new and existing referral sources to build successful referring relationships
Actively identifying and generates prospects through strategic sales strategies focusing on customers in target markets
Achieving revenue goals, new account goals and key performance metric benchmarks on a consistent basis
Maintaining good working relationships with internal community managers to target new sales through referrals and references
Attending all operational staff meetings to give sales report and contest updates
Working in conjunction with operations, marketing and regional sales director to prepare proposals, RFI, and RFP

Requirements

Basic understanding of sales principles and customer service practices
Possess a high energy, strong desire to achieve top results with a charismatic and positive 'can-do' attitude over the phone or virtually
Strong communication and presentation skills (phone, interpersonal, written, verbal, etc.)
Ability to successfully multi-task in a fast-paced environment
Self-motivated, proactive, detail oriented and a team player
Knowledge of conflict resolution techniques at an expert level
Creative problem solving in understanding and addressing clients’ needs and pain points
Time management and time critical prioritization skills
Bachelor’s Degree Preferred
Inside sales experience preferred
Minimum 3 years sales experience required
Ability to read, analyze, and interpret complex documents
Ability to respond effectively to highly sensitive inquiries or complaints
High level written and verbal communication skills including the ability to make effective and persuasive speeches and presentations to management, public groups, and/or boards of directors
Knowledge of group dynamics is a plus
Ability to define problems, collect data, establish facts, and draw valid conclusions
Demonstrates commitment to deliver outstanding customer service internally and externally
Takes ownership to personally resolve problems or ask for assistance
Listens well, asks clarifying questions, and communicates effectively (verbal and written)
Takes initiative to recognize and address problems quickly and decisively
Self-motivated with ability to work in an unstructured environment
Proactive outreach and visibility to all key stakeholders
Ability to gain a strong understanding of Associa, our value proposition, core values, services, policies and procedures
Ability to develop relationships that will help foster opportunities for big market growth
Thoroughly understand prospects business and key value drivers by driving two-way communication
Build Value through Associa’s unique insight, experience and solutions
Excellent problem-solving skills to create solutions to cut cost, increase property values, create community involvement and provide superior level of service
Ability to effectively measure ROI on marketing and sales efforts
Knowledge and proficient utilization of MS office, Excel, Word, PowerPoint, GoToMeeting, Zoom, Microsoft Teams
Knowledge and utilization of CRM, preferably Salesforce
Experience and comfort level working in a remote work environment
Must have clear background and drug screening

Nice to have

Knowledge of group dynamics is a plus
Bachelor’s Degree Preferred
Inside sales experience preferred

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Inside Sales Manager

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