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We are seeking a driven and hands-on Inside Sales Manager to build, lead, and scale a high-performing inside sales team. This role offers a unique opportunity to create structure within an established organization—developing processes, driving accountability, and delivering measurable growth across plumbing, HVAC, and appliance product lines. You’ll partner closely with outside sales, branch leadership, and operations to improve efficiency, increase quote conversion, and strengthen customer relationships.
Job Responsibility
Recruit, hire, and onboard inside sales team members
Set clear activity goals and performance expectations
Coach, mentor, and develop team members to maximize performance
Build a culture focused on accountability, execution, and continuous improvement
Drive revenue growth across existing, inactive, and new accounts
Develop outbound calling strategies to uncover new opportunities
Increase quote volume, speed, and conversion rates
Promote upselling and cross-selling across product lines
Collaborate closely with outside sales to support account management
Assist with quoting, order follow-up, and customer communication
Improve responsiveness and overall customer experience
Standardize workflows for quoting, follow-up, and pipeline management
Track and manage KPIs, dashboards, and team performance
Drive CRM utilization and process consistency
Maintain pricing discipline and support margin optimization
Ensure timely, accurate, and professional communication
Build strong relationships with contractors and trade partners
Resolve issues quickly with a service-oriented approach
Requirements
5+ years of sales experience in plumbing, HVAC, appliances, or distribution
2+ years of leadership or team management experience
Strong understanding of contractor and trade sales cycles
Experience with quoting, pricing, and margin management
Proven ability to lead teams and drive revenue growth