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An Inside Sales Manager at Capital One leads, manages, and motivates a small team of Relationship Managers (Credit Buyers) by guiding them to succeed, thus allowing them to meet and exceed their loan origination performance objectives. This role monitors and grants credit exceptions in accordance with the Capital One policy and within the confines of individual credit level authority. Additionally, once a part of the Capital One team, you will provide training, coaching, and guidance to ensure effective understanding and adherence to all essential sales processes. In addition to providing management oversight to the team, the Inside Sales Manager is also responsible for directly managing a territory of dealers. Here, the Inside Sales Manager has primary responsibility for driving business results with a defined set of dealers through ongoing relationship building and through the negotiation and decisioning of submitted applications.
Job Responsibility:
Ownership of the team’s recruiting, interviewing, hiring, onboarding, and development of associate talent
Offer impact performance feedback through employee recognition, rewards, and disciplinary action
Guide employee’s success using a framework that encourages employee contribution, feedback, and growth
Empower career development planning and opportunities
Delegate responsibility and welcomes accountability and regular feedback
Foster a spirit of teamwork and cohesion aligning with Capital One’s open culture and the appreciation of diversity of people and thought
Strategically analyze data, statistics, and operational results transforming low outcomes into solutions
Manage employee work schedules including vacations, holidays, paid time off and overtime opportunities making sure the team needs are met
Foster a collaborative team by demonstrating transparent communications across the team by holding regular group and one on one meetings
Partner successfully with peers and teammates to efficiently achieve operational alignment and mutual objectives
Requirements:
High School Diploma, GED or Equivalent Certification
At least 2 years of Financial Services Experience or Business to Business Sales Experience
Nice to have:
Bachelor’s Degree
2+ years of experience in Indirect Auto Finance
2+ years of experience in Credit Underwriting
3+ years of experience in Sales and Marketing
What we offer:
performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being