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360 Resourcing Solutions Logo 360 Resourcing Solutions · Sales

Inside Sales Executive

United Kingdom, Manchester 26000.00 - 28000.00 GBP / Year · Job Posted March 21, 2026
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Job Description

This is an office-based role which focusses on driving growth in the SME market. You will be responsible for a portfolio and will be targeted to deliver new business, retention and growth as well as supporting the regional Business Development Executives through the generation of face-to-face appointments through proactively canvassing new business by telephone, e mail and social channels within your area of responsibility. This will involve a high level of outbound engagement activity at the highest level to achieve your KPIs.

Job Responsibility

  • Manage a portfolio of existing Inside Sales customers through regular outbound call activity in line with the customer contact strategy to maximise the customer experience and reduce churn
  • Identify upsell and cross-sell opportunities within the current customer portfolio through analysing customer data, behaviour and trends
  • New business and growth opportunities will be managed through the CitySprint opportunity sales cycle to ensure conversion rates are achieved
  • Achievement of all KPIs including the generation of appointments for the respective Business Development Executives
  • Maintain accurate records of all customer interactions in Salesforce
  • Work closely with the local operational teams and internal stakeholders to support with customer queries to deliver outstanding service performance to all customers in the portfolio

Requirements

  • Proven success in telesales or inside sales, driving revenue growth
  • Strong written and verbal communication skills
  • Ability to handle objections and engage new and existing customers
  • Skilled in cross-selling and upselling to increase share of wallet
  • Experience transitioning accounts from non-trading to active status
  • Ability to build multi-contact strategies and retain client relationships
  • Effective stakeholder collaboration across all functions
  • Proactive approach to process improvement and customer experience
  • Previous experience with CRM systems (preferably Salesforce)
  • Successful candidate will be required to undergo a DBS check

What we offer

  • An impressive holiday allowance of 25 days
  • Additional day off for your birthday
  • Death in Service allowance
  • Enhanced Maternity and Paternity leave
  • Complimentary day of annual leave for family moments
  • Access to a health and wellness program
  • ‘Medicash Perks at Work’ – high-street discounts and rewards
  • Ride to work scheme
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