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We’re looking for a proactive and target-driven Inside Sales Executive to support growth within the SME market. This is an office-based role focused on generating new business, managing an existing customer portfolio, and supporting regional Business Development Executives by securing high-quality appointments. You’ll play a key role in driving revenue, improving customer retention, and delivering excellent service.
Job Responsibility
Manage a portfolio of existing customers through regular outbound contact to maximise retention and engagement
Identify upsell and cross-sell opportunities by analysing customer usage and behaviour
Generate new business opportunities through proactive outreach via telephone, email, and social channels
Book qualified appointments for Business Development Executives to support field sales activity
Maintain accurate and up-to-date records in Salesforce
Work closely with operational teams and internal stakeholders to resolve queries and deliver excellent service
Meet and exceed KPIs related to revenue growth, activity levels, and appointment generation
Requirements
Experience in telesales or inside sales, with a focus on revenue generation
Strong communication skills, both written and verbal
Ability to engage customers, handle objections, and build relationships
Confident in upselling and cross-selling to maximise customer value
Experience managing customer accounts and reactivating inactive clients
Ability to work collaboratively across teams and stakeholders
Proactive, organised, and results-focused approach
Experience using CRM systems, ideally Salesforce
What we offer
25 days’ annual leave plus bank holidays, and a day off for your birthday
Enhanced maternity and paternity leave
Free access to mental health support, including 1:1 therapy
Healthcare and wellbeing benefits
Extra family-friendly days for key life moments, plus death in service cover