Inside Sales Dispatcher (Customer Support)

• Maintain and update customer records
• Respond promptly to customer questions and service requests
• Answer incoming calls, schedule appointments, and coordinate service calls
• Conduct follow-up communication and customer satisfaction surveys
• Manage day-to-day office operations and office supplies
• Document customer interactions and internal communications
• Assist with onboarding and training new team members
• Work with vendors to ensure timely deliveries and service support
• Organize and manage weekly technician routes and schedules
• Provide technicians with directions and job-related assistance when needed
• Build strong relationships with new and existing customers
• Stay informed about company products and services to better support clients and generate new business opportunities
• Maintain accurate records and prepare reports as required
• Confirm job completion details and process invoices using ServiceTitan

• Minimum of 5 years of experience in office management or inside sales
• Experience in the home services industry is preferred
• Strong typing and 10-key data entry skills
• Proficiency with MacOS and Microsoft Office applications
• Excellent organizational, multitasking, and problem-solving abilities
• Bilingual candidates are encouraged to apply

Experience with ServiceTitan

• Competitive hourly pay ranging from $23–$30 based on experience, plus bonus opportunities
• Career growth and professional development support
• Paid holidays and vacation time
• Positive, team-oriented workplace focused on safety and collaboration