Inside Sales & Customer Support Specialist

• Serve as the first point of contact for walk-in and telephone customers, delivering prompt, courteous, and knowledgeable support
• Assist customers in identifying appropriate products and services based on their technical needs and requirements
• Generate accurate quotations, invoices, and sales orders
• Follow up on leads and quotations to convert into sales
• Manage customer records and documentation, ensuring accuracy and confidentiality
• Coordinate with service and technical departments to ensure customer satisfaction and timely delivery of services/products
• Handle customer complaints or service issues, escalating where necessary

• 2+ years of experience in a customer service, sales support, or administrative role—preferably in a technical or industrial environment
• Strong math skills, including the ability to understand measurements, conversions, and basic pricing calculations
• Excellent communication (verbal and written) and interpersonal skills
• Proficient in Microsoft Office Suite
• Ability to multitask and work efficiently in a fast-paced environment
• Detail-oriented and organized with strong time management skills

experience with ERP or CRM systems is a plus