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Are you a motivated and detail-oriented sales professional looking to join a collaborative team in the custom packaging industry? Do you thrive in a fast-paced environment where your business-owner mindset and relationship-building skills are valued? If you're seeking a full-time opportunity with a well-established firm dedicated to "packaging with purpose" in Brantford, Ontario, we encourage you to apply for our Inside Sales / Customer Experience Representative position! This is a fantastic chance to build your professional profile within a dynamic organization that has been a leader in the industry since 1857. Reporting directly to the Customer Service Manager, you'll play a crucial role as a primary point of contact for our valued clients, managing and growing existing accounts with a focus on repeat sales and expansion. We are looking for someone professional and solutions-oriented, eager to become an integral part of our close-knit team. This role offers a unique opportunity to contribute to a company that values long-term loyalty, high-quality service, and tailored customer solutions.
Job Responsibility:
Partner with Sales Representative to build sales pipeline
Achieve outreach email, phone call sales to ensure targets are met
Utilize tools like excel to track efforts
Follow procedures and policies
Process incoming orders
Learning product knowledge to inform customers of product details, pricing, shipping arrival times and other additional information
Handle customer complaints and provide solutions
Build client relationships and trust
Filing and other administration duties
Requirements:
Strong working knowledge of Microsoft Office, Teams and Outlook
Detail oriented
Proven inside sales experience managing inbound and outbound calls
Strong Communication
Phone etiquette
Time management skills
Organization skills
Customer service skills
Strong interpersonal skills
Demonstrated success of meeting or exceeding sales targets