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Inside Sales Customer Service Representative

https://www.randstad.com Logo

Randstad

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Location:
Canada , Brantford

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Category:

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Contract Type:
Not provided

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Salary:

39000.00 - 43000.00 CAD / Year

Job Description:

Are you a motivated and detail-oriented sales professional looking to join a collaborative team in the custom packaging industry? Do you thrive in a fast-paced environment where your business-owner mindset and relationship-building skills are valued? If you're seeking a full-time opportunity with a well-established firm dedicated to "packaging with purpose" in Brantford, Ontario, we encourage you to apply for our Inside Sales / Customer Experience Representative position! This is a fantastic chance to build your professional profile within a dynamic organization that has been a leader in the industry since 1857. Reporting directly to the Customer Service Manager, you'll play a crucial role as a primary point of contact for our valued clients, managing and growing existing accounts with a focus on repeat sales and expansion. We are looking for someone professional and solutions-oriented, eager to become an integral part of our close-knit team. This role offers a unique opportunity to contribute to a company that values long-term loyalty, high-quality service, and tailored customer solutions.

Job Responsibility:

  • Partner with Sales Representative to build sales pipeline
  • Achieve outreach email, phone call sales to ensure targets are met
  • Utilize tools like excel to track efforts
  • Follow procedures and policies
  • Process incoming orders
  • Learning product knowledge to inform customers of product details, pricing, shipping arrival times and other additional information
  • Handle customer complaints and provide solutions
  • Build client relationships and trust
  • Filing and other administration duties

Requirements:

  • Strong working knowledge of Microsoft Office, Teams and Outlook
  • Detail oriented
  • Proven inside sales experience managing inbound and outbound calls
  • Strong Communication
  • Phone etiquette
  • Time management skills
  • Organization skills
  • Customer service skills
  • Strong interpersonal skills
  • Demonstrated success of meeting or exceeding sales targets
What we offer:
  • Immediate availability
  • 8:30am-5:00pm with an hour lunch
  • 37.5 hours a week full time

Additional Information:

Job Posted:
March 08, 2026

Expiration:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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